Posted in Other 30+ days ago.
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Type: Full Time
Location: Garden Grove, California
The Credentialing Services Supervisor ensures contract fulfillment of insurance requirements and credentialing of sub-contractor vehicles and drivers. The Credentialing Services Supervisor provides leadership support on the development, implementation and execution of all LogistiCare credentialing program efforts that establish a culture within the Company promoting adherence to relevant federal and state laws, contract standards, and the Company's ethical standards. The Credentialing Services Supervisor will facilitate communication to manage these expectations in a timely manner.
Manages Credentialing Services Specialists and Leads
Meets weekly with staff to discuss work flow, upcoming projects, training opportunities, success stories and challenges the staff encountered that week
Identifies process improvements and works with the Manager and Director of Credentialing Services to create policies and procedures to implement
Serves as the liaison to the clients for audits and is the key person to coordinate the document retrieval from the various departments to ensure timely submittal
Maintains daily and/or weekly reports to the Credentialing Services Manager of all staff, provider and facility issues
Reviews staff timecards
Liaison with other teams as needed
Direct input to Credentialing Services Manager on hiring decisions, directing work appraising performance, and administering corrective actions as appropriate
Management Skills -- Ability to effectively manage staff
Analytical Skills - Ability to use thinking and reasoning to solve a problem
Communication, Oral - Ability to communicate effectively with others using the spoken word
Communication, Written - Ability to communicate in writing clearly and concisely
Customer Oriented - Ability to take care of the customers' needs while following company procedures.
Decision Making - Ability to make critical decisions while following company procedures.
Interpersonal - Ability to get along well with a variety of personalities and individuals.
Problem Solving -- Ability to find a solution for or to deal proactively with work-related problems
Relationship Building - Ability to effectively build relationships with customers and co-workers
Research -- Ability to analyze, interpret and draw inferences from research findings
Working Under Pressure - Ability to complete assigned tasks under stressful situations
Organizational skills -- Demonstrates strong personal organizational skills, assists staff who report to this position to strengthen organizational skills.
Assists the Credentialing Services Manager by monitoring the performance of the Credentialing Services Leads and Credentialing Services Specialists. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include assisting and assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
High school graduate; bachelor's degree required
One to three years of office experience including experience interacting with customers, problem solving and administrative support functions
SKILLS & ABILITIES
Personality skills -- Excellent written, verbal communication and interpersonal skills. Able to communicate clearly and comfortably with groups ranging from 2-12 people
Competencies -- Excellent organizational, problem-solving, team building, time management and timely follow through skills
Computer Skills -- Proficient in Microsoft Word, Excel, Outlook, Access and Power-Point
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Able to sit at and work on a computer for periods of time
- Able to use the phone for periods of time
- Able to lift up to 25 pounds and reach/bend to retrieve items in cabinets and shelves
- Required to be at the work location to perform job functions
- Ability to speak, hear and see for the assigned work day
- Repetitive key stroke/data entry for the assigned work day
- Ability to ambulate as needed for the assigned work day
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Approximately 90% of work time is conducted in an office environment in a controlled atmosphere building and approximately 10% may involve travel to other Company.
The noise level in the work environment is usually moderate.
LogistiCare is an Equal Opportunity Employer.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled