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Implementation Manager at Crown Castle

Posted in Management 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Columbia, Maryland

Job Description:


At Crown Castle, we work around the country to build and maintain the infrastructure behind the world’s most revolutionary technologies. Our portfolio of communications infrastructure (towers, small cells, fiber) connects cities and communities to essential data, technology, and wireless service—bringing information, ideas and innovations to the people and businesses that need them. As the nation’s largest provider of communications infrastructure and with more than 5,000 employees across the country, we’ve been building the connections that people depend on for 25 years. Crown Castle is an S&P 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of approximately $70 billion.

Position Title Implementation Manager


Position Summary


Responsible for all aspects of construction on Crown Castle sites. Conducts independent research, provides on-site management, and supervises Construction Managers.


Essential Job Functions


  • Supervise Construction Managers including hiring, coaching, goal determination and setting, performance reviews, termination, rewards determination, training/development and scheduling.

  • Oversee Service Delivery projects from conception to completion.

  • Responsible for identifying areas of process improvement and develop training resolution.

  • Ensure compliance with Crown Castle construction guidelines; including Punch Walk compliance, understanding of closing out jobs and projects within the Project Management Tool.

  • Support site development services through A&E drawing review and approval.

  • Coordinate and communicate activities with team members and other departments as needed.

  • Lead/support internal deployment meetings with team members to review the status of A&E drawing review and construction and closeout activities and implement changes as necessary to ensure timely project completion.

  • Provide guidance to construction managers regarding efficient management of workload.

  • Understand prevailing rates for all tower and ground work and ensure Crown Castle is receiving competitive rates for quality work.

  • Ensure all jobs are maintained in a project tracking system with complete accuracy.

  • Ensure accurate and complete files are maintained for projects and appropriate closeout documents are distributed in a timely manner in accordance with corporate and customer standards.

  • Ensure compliance with Crown Castle safety program and track monthly safety training.

  • Attend customer meetings outlining process/procedure requirements directly related to Crown Castle’s construction management.




  • Bachelor’s degree or equivalent work experience

  • A valid driver’s license required


Experience/Minimum Requirements


  • Three (3) to five (5) years of wireless construction management experience.

  • Two (2) years of supervisory experience preferred


Other Skills/Abilities


  • Strong computer skills - MS office and project management software knowledge

  • Advanced knowledge of construction management process

  • Advanced knowledge of site acquisition procedures, including regulatory and permitting process

  • Ability to read and understand A&E drawings

  • Ability to direct and diagnose work flow problems, critical paths and institute remedies

  • Customer service orientation with a strong problem solving approach - strong interpersonal skills

  • Thorough knowledge of telecommunications/wireless project management, asset management, tower maintenance, and property management

Organizational Relationship

Reports to: District Manager

Title(s) of direct reports (if applicable): Construction Manager


Working Conditions: Works in a normal office setting with no exposure to adverse environmental conditions 70% of the time. Required travel to management meetings and project sites with exposure to heavy equipment and environmental conditions 30% of the time, however, travel may increase to fulfill the essential job functions.