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Casino Marketing Customer Service Rep I- FT at Jack Entertainment LLC

Posted in Management 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Cincinnati, Ohio

Job Description:

The bottom line:
Do you have strong communication skills?

Marketing Operations Representative I :

Reporting directly to the Marketing Operations Supervisors, a representative will enhance the guest experience working in the promotion area.  Must be able to explain and communicate current casino programs and promotions to players.

Role Responsibilities:

  • Demonstrate a sense of urgency while performing duties.

  • Anticipates needs of the guest and provides fast, flawless service.

  • Creates atmosphere of fun and excitement for guests while maintaining upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next.

  • Perform back to back procedures when deemed necessary.  

  • Ability to adapt quickly to rapidly changing business levels and values the differences of others.

  • Attend department meetings and information sessions.

  • Greets and welcomes customers with a smile as a company representative.

  • Serves as ClubJACK and guest service role model for other employees.

  • Constantly seeks ways to improve friendly, helpful service and reduce customer waiting time to positively impact department’s customer service ratings.

  • Prepares promotion areas for promotions and events.(Promo)

  • Executes promotions, assisting patrons participating in promotions by helping them swipe into invitation programs, distributing gifts, and aiding with any task regarding a promotion.

  • Collaborates with work-group and all support departments to ensure player satisfaction.

  • Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems.

  • Must be knowledgeable of all Swag Shop merchandise and communicate this knowledge in a friendly and helpful manner to customers

  • Answer questions concerning location, price, and use of merchandise

  • Must be able to use suggestive selling techniques with guests

  • Must be able to review price sheets for price change/adjustment, must be able to collect cash, check, charge for each transaction.

  • Stock shelves, counters, tables, displays, etc.

  • Obtains merchandise from stockroom when merchandise is not on floor.

  • Must have working knowledge of garment construction, fabric and styles.

  • Re-hangs garments according to size on display rack.

Who we are:
As a company, we are JACK Entertainment in case you couldn’t scroll up, we are a recognized leader in the gaming and hospitality industry and a champion for good in the community. We believe in making the company a great place to work and play! We make it easy to join the fun, strive to amaze always, frequently challenge the status quo and regularly let our team members know they make a difference.

We strive to provide an amazing work environment, with lots of awesome team members, and a pretty relaxed atmosphere.

There are a couple of things that we need from you to make sure you’re the right

Education & Experience Requirements

  • High School Diploma or GED equivalent required.

  • Literate and fluent in English

  • 1 year Customer Service experience

  • Must present a well-groomed appearance.

  • Must have strong customer service, written/verbal communication, interpersonal and organizational skills.

  • Taking direction from multiple Leads/Supervisors/Managers from multiple areas

  • Maintain upbeat and positive attitude across multiple tasks and environments

  • Must be available to work a flexible schedule that includes nights, weekends, and holidays.

  • Acts as a role model to other team members and always presents oneself as a credit to JACK Entertainment and encourages others to do the same.

License Requirements

  • Ability to obtain a Gaming Occupational License within the State of Ohio