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Customer Service Supervisor at Emerson Electric Co

Posted in Management 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: St. Louis, Missouri





Job Description:

At Emerson, we are innovators and problem-solvers, focused on a common purpose: leaving our world in a better place than we found it. Each and every day, our foundational values—integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation—inform every decision we make and empower our employees to keep reaching higher. As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets. Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs. Our Emerson Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

Emerson, a Fortune 500 company with $15.3 billion in sales and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers.
Whether you’re an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you’ll find a variety of opportunities at Emerson. Join our team and start your journey today.

Description  

White-Rodgers is looking to hire a dynamic and self-motivated Customer Service Supervisor responsible for the oversight of the St. Louis Customer Service Team and act as a role model in Customer Advocacy. To ensure the Excellent Standard of Service provided to our customers, the Customer Service Supervisor drives strong customer relationships through the modeling of best service practices. This individual can comfortably work with all levels of people, internal and external to the company. The Customer Service Supervisor will also have individual account ownership.

  Responsibilities

  • Be the main contact for CSRs, including oversight of team operations, problem identification and problem solving

  • Act as the subject matter expert for customers, systems and processes; requires input to the department budgets, processes, policies and procedures

  • Provide directional leadership by coaching and mentoring CSR team members, conducting performance appraisals and setting team objectives

  • Practice Lean Office Initiatives by reviewing productivity, service enhancements, metrics and analysis

  • Participate in hiring, training and development opportunities of CSRs

  • Responsible for department attendance reporting and management

  • Manage key OEM customer account(s)

 Basic Qualifications


  • Bachelor’s Degree, Business preferred

  • Minimum 5 years related Customer Service experience

  • Minimum 2 years in a supervisory role

  • Proven track record with demonstrated dedication to superior customer service

  • Ability to work under pressure, meet deadlines, and deliver results

  • Excellent planning and organization skills

  • Advanced capabilities in Excel and PowerPoint 

Preferred Qualifications

  • International customer support experience

  • Experience in the manufacturing industry

  • Proficiency in all other Microsoft products

Required Competencies

  • Directs Work

  • Plans and Aligns

  • Ensures Accountability

  • Decision Quality

  • Communicates Effectively 

Work Authorization

No calls or agencies please. Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

  Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

  If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to idisability.administrator@emerson.com.

Customer Service