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IT Employee Experience Program Analyst at Emerson Electric Co

Posted in Management 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: St. Louis, Missouri





Job Description:

At Emerson, we are innovators and problem-solvers, focused on a common purpose: leaving our world in a better place than we found it. Each and every day, our foundational values—integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation—inform every decision we make and empower our employees to keep reaching higher. As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets. Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs. Our Emerson Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

Emerson, a Fortune 500 company with $15.3 billion in sales and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers.
Whether you’re an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you’ll find a variety of opportunities at Emerson. Join our team and start your journey today.

Description

 

Emerson’s Enterprise IT Employee Experience team is looking for a customer-minded individual to help a global employee base find value in the programs and applications provided by Enterprise IT.   The IT Employee Experience Program Analyst will speak the language of the end user!   This person should understand the impact of technology from the perspective of the employee and will create awareness and adoption communications that address their organizational change management concerns.   PRINCIPAL FUNCTIONAL RESPONSIBILITIES 


  • Collaborate to create and execute Enterprise IT’s awareness and adoption programs effectively.   


  • Utilize a variety of communications channels available to reach a global, multi-functional, multi-generational audience.  This will include, but isn’t limited to, email campaigns, in-person presentations, video presentations & demonstrations, as well as regular maintenance of internal social media channels and intranet websites. 


  • Willingness to be the face and voice of the end-user experience.  Provide a human element to the fast paced “treadmill of change” today’s technology brings to the business. 


  • Recommend and/or implement creative and innovative solutions, modifications and enhancements to Enterprise IT’s awareness and adoption programs. 


  • Work proactively with Enterprise IT service teams and management to address key information through various awareness and adoption program initiatives. 


  • Collaborate with vendors on development of awareness and adoption campaign activities where needed. 


  • Create and analyze effective methods of employee feedback that will help guide the employee experience with customer satisfaction of Enterprise IT services. 


  • Sustain and improve the awareness program by staying up to date on current and emerging techniques, and participating in industry events 


  • Clearly understand and incorporate Emerson’s security policies, standards, and guidelines as a key component of the awareness and adoption message.  

Requirements



  • Bachelor’s Degree in Communications, Journalism, Information Technology, Technical Writing or related degree field required 


  • Master's Degree is a plus  


  • Fluent in the written and spoken English language 


  • Additional languages are a plus.   EXPERIENCE/SKILLS 


  • Minimum 3 years of communications or training experience preferred. 


  • Skilled Presenter - comfortable before a live audience, as well as in front of a camera and/or microphone. 


  • Strong presentation creation and writing skills required 


  • Demonstrated ability to work with technical subject matter experts and translate that information seamlessly to non-technical employees and stakeholders. Remove the mystery of tech-speak! 


  • An enthusiasm around technology, and an understanding of how it can improve people’s lives every day. 


  • Experience developing and implementing technical education and awareness programs & strategies. 


  • Experience with multiple communications channels which will include video, web, and internal social media. 


  • Proficiency in Office 365 and cloud storage 


  • Ability to develop creative and innovative solutions to complex technical issues. 


  • An understanding of effective techniques to gain employee feedback, and how to use the results to create positive change for the organization. 


  • Self-starter; adaptable to change; motivated. 

 Work Authorization

No calls or agencies please. Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

 Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

 If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to idisability.administrator@emerson.com.

Information Technology