Job Title: Enterprise IT Data Center Operations Manager
Job Code: 11930023
Job Location: Norfolk, Virginia
Imagine One is seeking an Enterprise IT Data Center Operations Manager to lead a current operations organization for a large NAVY support contract. Normal work hours are between 8 a.m. and 5 p.m. Monday thru Friday, but will need to take escalation calls outside of those normal working hours.
DUTIES AND QUALIFICATIONS, IDENTIFYING BOTH ESSENTIAL AND MARGINAL DUTIES:
Responsibilities include but are not limited to:
Manage Network Operations center for large multi environment DOD organization
Assist with lifecycle oversight of Change, Problem and Incident management actions to ensure implementations are completed in accordance with established time frames.
Ensure real time information exchange of operational, critical situations, and disaster preparedness to ship yard customers.
Lead incident teams to resolve outages
Utilize internal systems to report incidents to leadership.
Take escalations if any alerts/events are identified by monitoring analysts as significant and requiring action.
Perform initial assessment and triage on the criticality and impact of events and engages the appropriate processes.
Ensure leadership is apprised of all details regarding an event or incident in order that the issue can be assigned the appropriate priority based on scope and impact.
Responsible for generating well-documented Critical Incident Reports for leadership and conduct morning operations briefs.
(8) plus years in Help Desk and NOC operations
IT infrastructure to include storage and virtualization
Developing and writing ITIL processes
Navy shore-based maintenance business processes, customers and applications, is desirable but not required.
High School diploma with minimum of (8) years experience or
An Associate or Bachelor Degree in a related field is highly desired
8570 Comptia Sec + required
U.S. Citizenship required
Candidate must have an ACTIVE SECRET Clearance
Imagine One offers a full package of benefits and competitive salary, excellent group medical, vision and dental programs. 401K savings plan; $4K annual tuition reimbursement ($5K if pursuing Master's degree); employee training, development and education programs; profit sharing; advancement opportunities; and much more! Imagine One is an Employee Owned Company!
EEO/AA Employer. Protected Veterans and individuals with disabilities encouraged to apply.