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Enterprise IT Data Center Operations Manager (NMMES) at Imagine One

Posted in Other 30+ days ago.

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Location: NORFOLK, Virginia

Job Description:
Job Title: Enterprise IT Data Center Operations Manager

Job Code: 11930023

Job Location: Norfolk, Virginia

Imagine One is seeking an Enterprise IT Data Center Operations Manager to lead a current operations organization for a large NAVY support contract. Normal work hours are between 8 a.m. and 5 p.m. Monday thru Friday, but will need to take escalation calls outside of those normal working hours.


Responsibilities include but are not limited to:
  • Manage Network Operations center for large multi environment DOD organization
  • Assist with lifecycle oversight of Change, Problem and Incident management actions to ensure implementations are completed in accordance with established time frames.
  • Ensure real time information exchange of operational, critical situations, and disaster preparedness to ship yard customers.
  • Lead incident teams to resolve outages
  • Utilize internal systems to report incidents to leadership.
  • Take escalations if any alerts/events are identified by monitoring analysts as significant and requiring action.
  • Perform initial assessment and triage on the criticality and impact of events and engages the appropriate processes.
  • Ensure leadership is apprised of all details regarding an event or incident in order that the issue can be assigned the appropriate priority based on scope and impact.
  • Responsible for generating well-documented Critical Incident Reports for leadership and conduct morning operations briefs.

Experience Requirements:
  • (8) plus years in Help Desk and NOC operations
  • IT infrastructure to include storage and virtualization
  • Developing and writing ITIL processes
  • Navy shore-based maintenance business processes, customers and applications, is desirable but not required.

Educational Requirements:
  • High School diploma with minimum of (8) years experience or
  • An Associate or Bachelor Degree in a related field is highly desired
  • 8570 Comptia Sec + required

Security Requirements:
  • U.S. Citizenship required
  • Candidate must have an ACTIVE SECRET Clearance

Imagine One offers a full package of benefits and competitive salary, excellent group medical, vision and dental programs. 401K savings plan; $4K annual tuition reimbursement ($5K if pursuing Master's degree); employee training, development and education programs; profit sharing; advancement opportunities; and much more! Imagine One is an Employee Owned Company!

EEO/AA Employer. Protected Veterans and individuals with disabilities encouraged to apply.