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Lead Salesforce Business Analyst at Flagstar Bank in Troy, Michigan

Posted in Other 30+ days ago.

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Job Description:

Job Summary
As the vital link between Flagstar's Information Technology capabilities and its business objectives and requirements, the Business Analyst role leads technical efforts that translates business needs into new systems and maintains them through their lifecycle through continuous improvement. The Business Analyst's chief role is helping various business divisions implement technological solutions in a cost effective way. The Business Analyst (BA) determines the requirements of a project, enhancement request, or support/maintenance item, communicates the requirements clearly to all stakeholders, technical teams and business partners, and ensures the quality of their implementation. The Lead Business Analyst role is fully committed to using System Development Methodologies to drive the definition, analysis, and documentation of requirements, developing test plans and cases to ensure initial quality and seeing that the business solution is implemented as planned and on time. The Lead Business Analyst acts as the most technical resource to other BAs, works at the highest level of complexity and scope, is accountable for leading teams of technologists, and mentors other, less experienced professionals.

Job Responsibilities:
  • Responsible for driving the assessment of the business case, the planning and scoping of effort and resources needed, and for eliciting detailed requirements for ongoing maintenance and enhancement of mission critical internal and customer-facing applications.
  • Translating and simplifying requirements then recording and managing the communication of those requirements.
  • Designs, plans and tests items for the monthly release cycle ensuring all deliverables fulfill requirements and are appropriately documented.
  • Works closely in cross functional technical teams comprised of business analysts, developers, DBAs, architects, etc. as the driver of project progress.
  • Acts as the conduit between technologists and business customers, responsible for reporting work status updates, providing honest and true representations of effort and progress, facilitating meetings, identifying and notifying business issues and pain points so that decisions can be made on comprehensive technical solutions suggested.
  • Acts as gatekeeper for group application support tickets through assessment of their underlying requirements, assignment to appropriate technical team members, and assurance of resolution.
  • Executes on application release night testing and certification duties, ensuring successful software builds.
  • Ensures the successful execution of business-critical batch processes and manage production incidents to closure.
  • Ensure compliance with applicable federal, state and local laws and regulations. Complete all required compliance training. Maintain knowledge of and adhere to Flagstar's internal compliance policies and procedures. Take responsibility to keep up to date with changing regulations and policies.

Job Requirements:

  • Bachelor's Degree plus 10 years work experience preferred (as described in the minimum years of experience below) - OR - 10 years comparable work experience.
  • 10 years of experience working directly with technology or interfacing with technology
  • 7 years leading mid to large sized projects
  • Experience working on Salesforce-based technology solutions is desired along with Salesforce certifications
  • In depth understanding of relational databases and proficiency in writing queries (SQL and PL/SQL)
  • In-depth experience with incident management, leading both on and off-hours ad hoc support teams
  • In depth experience with various software development methodologies such as Agile, SCRUM, Waterfall, etc.
  • Strong experience building, writing and executing test cases (using technologies such as HP Quality Center, QTP, LoadRunner, is a plus)
  • Excellent communicator - Ability to communicate verbally and in technical writing to all levels of the organization in a proactive, contextually appropriate manner
  • Exceptional strength in interpreting customer business needs and translating them into application and operational requirements
  • Demonstrated ability to prioritize work by dividing time, attention and effort between assigned workload and on-going support tasks
  • Proven ability to adapt and lead through changes in process, procedures and priorities
  • Exceptional understanding of business process
  • Strong ability to think through workflows and the characteristics that make each workflow different
  • Proven ability to establish a high level of trust and confidence in both the business and IT communities
  • Strong financial analysis skills and familiarity with financial reporting tools
  • Proven ability to deliver presentations of complex information to a variety of audiences
  • Proven ability to manage to a project budget
  • IIBA certification is preferred