At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.
Use your judgment and knowledge of strategic plans for each customer to respond to requests for orders, technical support and other services.
Make appropriate service decisions based on knowledge of the business strategy and goals for each customer and product.
Manage customer expectations by clearly communicating our commitments to the customer (ie. Delivery dates or problems resolution) and by promptly updating the customer with changes in status.
Independently and effectively prioritize daily tasks, and follow up on resolutions that ensure customer satisfaction.
Interact with internal and external areas to resolve issues accordingly and respond to requests in a clear and concise manner in an appropriate time frame and investigate and resolve routine requests and customer complaints.
A college degree and/or significant demonstrated experience in a customer service role
Ability to multi-task and perform effectively under pressure
Ability to effectively prioritize and escalate customer issues as required
Excellent communication and presentation skills to effectively respond to customer’s requests or explain solutions to complaints/issues
Strong PC proficiency with a solid working knowledge of windows environment
Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Henkel’s request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with Henkel must be in place and current.