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Customer Support Technician at Dun & Bradstreet

Posted in Entertainment/Gaming/Casino 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Center Valley, Pennsylvania

Job Description:

Why We Work at Dun & Bradstreet

We are at a transformational moment in our company journey - and we’re so excited about it. Each day, we are finding new ways to strengthen our award-winning culture, and to accelerate creativity, innovation and growth. Our purpose is to help customers improve business performance with Dun & Bradstreet’s Data Cloud and Live Business Identity, and we’re wildly passionate and committed to this purpose. So, if you’re looking to make an immediate impact at a company that welcomes bold and diverse thinking, come join us!

We are looking for an outgoing Customer Support Specialist to join our technical call center.

  • Provide external D&B customers support via email, phone and other electronic medium

  • Assist external D&B customers through software installations and functionality, ranging from explanation of installation steps, basic setup, configuration and product navigation

  • Diagnose and resolve post installation software problems encountered by external customers

  • Document customer issues, resolution steps and perceptions for analysis and reporting to product management and development

  • Remain current with rapidly changing technology in the customer community. Provide educational information to customers and to D&B associates and document for reference by other TCSS’s any previously unreported problem and the solution that was developed.

  • **NOTE: this is a 24/7 operation and candidates must be open to some shift work, which would involve working some nights & weekends.

Position Requirements:

  • Computer Science degree or equivalent experience with 2+ years of experience in a customer service capacity (preferably a technical call center).

  • Must have basic knowledge of XML, SOAP and REST (JSON).

  • Knowledge preferred in any programming languages -- VB/ASP, .Net Technologies(ie VB.Net, C#,.Net, MCV) Java/JDK/J2EE/spring/eclipse, PHP/Python and/or SQL/Oracle/ Sybase.

  • Able to work independently and efficiently to meet deadlines.

  • Able to promptly answer support related email, phone calls and other electronic communications.

  • Basic knowledge of various CRM solutions and their use of business data.

  • Proficient in internet related applications such as email clients and web browsers.

  • Ability to quickly identify and fully diagnose and resolve software problems reported by external D&B customers.

Dun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law.

We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Dun & Bradstreet and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to Determination on requests for reasonable accommodation are made on a case-by-case basis.

Please note that all Dun & Bradstreet job postings can be found at and all communication from Dun & Bradstreet will come from an email address ending in