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Senior Associate Trainer, Technology - Rockville, MD - Contractor Conversion at FINRA

Posted in Information Technology 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Rockville, Maryland

Job Description:

We Work to Protect Investors. Join our Team.

The Financial Industry Regulatory Authority (FINRA) is seeking a well-qualified individual for our Senior Associate Trainer, Technology opening in Rockville, MD. To be considered for this position, please submit your resume through our career site at – no phone calls, please.

Job Summary:

Responsible for the effective development, coordination and presentation of customized training programs for FINRA employees, focusing on technology products and customized applications. This position is also responsible for customized eLearning strategies and content. Supports various aspects of administrative functions including the tracking and reporting on training metrics, administration of events in FINRA’s Learning Management System (LMS), supporting the rollout of new technologies, coordinating and promoting a variety of training events both during and after business hours, and creating and maintaining information on the company’s intranet site.

Essential Job Functions:

  • Follows best practices as Learning Management System Administrator to ensure accuracy in course setup, enrollment, attendance, and metrics. Responsible for creating single-sign on access to FINRA’s LMS.

  • Maintains the Technology FINRAnet (intranet) pages through maintenance of current content and development and maintenance of new content, supporting new resource pages, roll-out new features, and update rotators. Proficiency in HTML design desired.  Experience of Sharepoint and Google Analytics a plus.


  • Promotes Technology training events through a variety of communication vehicles including intranet, posters and email communications.


  • Manages Technology’s video program, identifying and posting bi-weekly videos on industry or technology topics.


  • Manages Technology’s Brown Bag, Lunch & Learn, and After-Hours Meet-up programs on various technology and business related topics amongst various physical locations (Washington DC, New York, and Rockville.) Responsible for the development and maintenance of documents to ensure clear roles and responsibilities of those requesting these services.

  • Responsible for converting Instructor Led courses to computer based training using Articulate Storyline software.

  • Works with subject matter experts to develop instructor-led customized and eLearning course content, focusing specifically on technology products and applications. This includes both the development of course content and scripts to deliver the training. Development of eLearning training modules which are deployed in FINRA’s LMS.

  • Experience with Articulate Storyline software a plus.


  • Provides roll-out support of new technology products through the creation of training materials including user guides, QRC’s, and FAQ’s documents.

  • Manages Technology U’s video rotation program by publishing new video content every 2 weeks.


  • Extensive use of Excel to provide metrics and analytics for reporting purposes.



Education/Experience Requirements:

  • Bachelors in instructional system development,  training, organization development, or the equivalent.

  • 2-3 years of experience designing, developing, and delivering training and development programs.

  • Understanding of adult learning theories covering multiple generations.

  • Expertise in developing eLearning design and content development.

  • Excellent understanding of Google and SharePoint Analytics.

  • Strong critical thinking and analytical skills.

  • Excellent oral and written communication skills.

  • Excellent interpersonal and relationship skills.

  • Excellent organizational and time management skills.

  • Strong knowledge of HTML.

  • Strong understanding of Articulate Storyline.


Other Desirable Skills:

  • Self-directed learner; quick to pick up new concepts and ideas.

  • Builds solid cross-functional relationships.

  • Excellent attention to detail.

  • Self-motivated, resourceful, above-average ability to multi-task.

  • Produces high quality work deliverables, takes pride in work products.

  • Follows through and keeps commitments; dependable and reliable.

  • Approaches tasks with a sense of urgency and a drive to complete task by a deadline.

  • Strong customer-focus orientation.

  • Ability to create and contribute to a highly collaborative work environment. 

Working Conditions:

  • Work is normally performed in an office environment, with extended hours when necessary.  

The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities and qualifications required.

Please note: If the “Apply Now” button on a job board posting does not take you directly to the FINRA Careers site, enter into your browser to reach our site directly.

FINRA strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact FINRA’s accommodation help line at 240.386.4865. Please note that this number is exclusively for inquiries regarding application accommodations.

In addition to a competitive salary, comprehensive health and welfare benefits, and incentive compensation, FINRA offers immediate participation and vesting in a 401(k) plan with company match. You will also be eligible for participation in an additional FINRA-funded retirement contribution, our tuition reimbursement program and many other benefits. If you would like to contribute to our important mission and work collegially in a professional organization that values intelligence, integrity and initiative, consider a career with FINRA.

Important Information

FINRA’s Code of Conduct imposes restrictions on employees’ investments and requires financial disclosures that are uniquely related to our role as a securities regulator. FINRA employees are required to disclose to FINRA all brokerage accounts that they maintain, and those in which they control trading or have a financial interest (including any trust account of which they are a trustee or beneficiary and all accounts of a spouse, domestic partner or minor child who lives with the employee) and to authorize their broker-dealers to provide FINRA with duplicate statements for all of those accounts. All of those accounts are subject to the Code’s investment and securities account restrictions, and new employees must comply with those investment restrictions—including disposing of any security issued by a company on FINRA’s Prohibited Company List or obtaining a written waiver from their Executive Vice President—by the date they begin employment with FINRA. Employees may only maintain securities accounts that must be disclosed to FINRA at one or more securities firms that provide an electronic feed (e-feed) of data to FINRA, and must move securities accounts from other securities firms to a firm that provides an e-feed within three months of beginning employment.

As standard practice, employees must also execute FINRA’s Employee Confidentiality and Invention Assignment Agreement without qualification or modification and comply with the company’s policy on nepotism.


FINRA is an independent, non-governmental regulator for all securities firms doing business with the public in the United States. FINRA works to protect investors and maintain market integrity in a public-private partnership with the Securities and Exchange Commission (SEC), while also benefiting from the SEC’s oversight. In its role as investor guardian, FINRA is informed, but not influenced, by the industry that it regulates. FINRA’s independent regulation plays a critical role in America’s financial system–all at no cost to taxpayers.

FINRA touches virtually every aspect of the securities business—from registering and educating industry participants to examining securities firms; writing rules; enforcing those rules and the federal securities laws; informing and educating the investing public; providing trade reporting and other industry utilities; and administering the largest dispute resolution forum for investors and registered firms. FINRA uses technology powerful enough to look across markets and detect potential abuses. Using a variety of data gathering techniques, we work to detect insider trading and any strategies firms or individuals use to gain an unfair advantage.

In today's fast-paced and complex global economy, FINRA is a trusted advocate for investors, dedicated to keeping the markets fair and proactively addressing emerging regulatory issues before they harm investors or the markets. FINRA operates from Washington, DC, and New York, NY, with other offices around the country.

Find out more about us and how we work—and view our current openings—at

Search Firm Representatives

Please be advised that FINRA is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, a valid written agreement and task order must be in place before any resumes are submitted to FINRA. All resumes submitted by search firms to any employee at FINRA without a valid written agreement and task order in place will be deemed the sole property of FINRA and no fee will be paid in the event that person is hired by FINRA.

FINRA is an Equal Opportunity and Affirmative Action Employer

All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person’s relatives, friends or associates.

FINRA abides by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.

FINRA abides by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.

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