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Manager Customer Service at XPO Logistics, Inc. in Dublin, Ohio

Posted in General Business 30+ days ago.

Type: Full-Time

Job Description:

Logistics done differently.

Are you ready for the challenge of working for a rapidly expanding global company? Join XPO Logistics, a company named among the most admired in the world by Fortune Magazine and one of America’s best employers by Forbes. As the Customer Service Manager, you will be responsible for ensuring that our customers receive world-class service. You’ll also participate in order management activities, including entering orders, selecting routes, tendering loads to underlying intermodal carriers and managing dashboards. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you’ll do on a typical day:

  • Communicate effectively with customers, shippers and consignees

  • Lead a team of CSAs who are responsible for systematic reconciliation/alignment to customer demand through inventory allocation

  • Achieve on-time performance goals for pick and delivery; meet email response time goals

  • Set appointments and process orders in a timely manner

  • Resolve problems by working across functions such as network, regional service center and other departments

  • Communicate accessorial and per diem charges to customers as soon as possible

  • Direct the work of the Customer Service Representatives and Senior Representatives, including assigning work, developing team members, evaluating performance, enforcing policies and procedures, and handling employee discipline

  • Coach, mentor and train staff to improve their transportation and customer service skills

What you need to succeed at XPO:

At a minimum, you’ll need:

  • High school diploma or equivalent

  • 2 years of transportation, customer service or operations experience

It’d be great if you also have:

  • 5 years of experience

  • Experience with systematic reconciliation/alignment to customer demand through inventory allocation

  • Carrier management experience

  • SAP/Red Prairie experience

  • Excellent verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience

  • Strong interpersonal and management skills; ability to work in a team environment and get along well with diverse personalities

Be part of something big. #LI-MH2

XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oréal, Toyota and many others. We’re the fastest-growing transportation company on the Fortune 500 list and we’re just getting started.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.