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Field Support Specialist (Duluth) at AT&T

Posted in Other 30+ days ago.

Location: Columbia, Maryland





Job Description:

Responsibilities
Include:

  1. Installing, operating, maintaining,
    repairing and modifying end user devices such as personal computers,
    thin-clients, network interface cards, phones, monitors, printers,
    telephones, printers, pagers, and radios.
  2. Performing a variety of maintenance and
    technical support on devices, integrated systems and subsystems, and
    install/configure software at customer and/or field locations. 
  3. Troubleshooting and solving technical
    issues related to end user equipment hardware and software.
  4. Ensuring customer satisfaction is
    achieved.


Required Skills, Experience, and Education: Minimum
education and experience level: High School/GED with seven (7) years of
experience. Equivalent education and experience: Associate’s degree and five
(5) years of experience.

1.       Highly
skilled in installing, repairing and troubleshooting VTC devices and systems.

2.       Demonstrated
ability to read and understand technical manuals and schematics.

3.       Able to
manage time and priorities effectively.

4.       Able to work
efficiently with minimal supervision.

5.       Proficient in
working with end-users remotely.

6.       Familiar with
Active Directory security and policies.

7.       Excellent
analytical and problem-solving skills.

8.       Outstanding
communication skills to relate with team members and support workers.

Required Clearance: 
Candidate must be clearable.

Desired: CompTIA A+, Vendor certifications desired, e.g.,
Cisco, Polycom.