Back Office Responsibilities:

• Meet ambulatory Medical Assistant clinical competencies.
  
  


• Perform clinical procedures under supervision of Provider or licensed nurse.
  
  


• Perform the patient rooming process: interview patient and measure vital signs.
  
  


• Maintain effective and organized systems to ensure:
  
  
  
  • Timely patient flow.
    
    
  
  
  • Rooms stocked with adequate supplies.
    
    
  
  
  • Maintain instruments.
    
    
  
  
  • Ensure all related reports and information are available in the Electronic Health Record.
    
    
  
  
  • Maintenance of all logs and required checks.
    
    
  
  
  
  


• Provide instructions to patients as ordered/instructed by Provider.
  
  


• Implement orders and treatment plan components as directed by Provider and licensed care team member(s).
  
  


• Ensure documentation is complete, accurate and timely; reflecting patients' plan of care.
  
  


• Implement a teaching plan with patient, family and/or caregiver(s) as necessary.
  
  


• Demonstrates continued development of clinical expertise, current knowledge of healthcare trends, and education related to clinical ambulatory practice.
  
  


• Participate in processes that improve standards of care and practice in the delivery of ambulatory clinical care.
  
  


• Adhere to all organizational policies and procedures.
  
  


• Perform any additional or miscellaneous duties as requested by the management team within the scope of knowledge and ability.
  
  


• "Other duties as assigned".
  
  

• Greet patients upon arrival and departure/checkout
  
  


• Maintain knowledge of insurance requirements including patient financial obligations.
  
  


• Accurately verify patient registration data. Verify insurance eligibility prior to patient visit, collect and receipt payments accurately; following through with all charges. Produce error-free batches which includes counting and balancing in agreement with EHR.
  
  


• Scanning & faxing patient information using the two patient identifiers.
  
  


• Demonstrate proficiency in computer management system.
  
  


• Ensure patient areas are safe, clear and free from hazards.
  
  


• Knowledge of computer scheduling functions, using proper registration protocols with all new patients, editing existing patient data and utilizing proper visit types.
  
  


• Confirm and/or reschedule all appointments as directed. Reschedule any bumped appointments. Process: kept, cancelled, no show and rescheduled appointments per protocol.
  
  


• Assist new patients with Patient Information Forms.
  
  


• Ensure pre-arrival patient process is complete.
  
  


• Monitor lobby for prolonged patient waiting by notifying appropriate party (patient/provider/nurse) when extended waiting time occurs. Communicate any and all delays to patients and offer alternatives when necessary. Notify management of patient issues.
  
  


• Adhere to Simply Better methodology.
  
  

Qualifications:

Experience:One (1) year medical office and clinical experience in an ambulatory care environment required

Education:High School graduate or equivalent required; Certificate from Accredited Medical Assistant Program required; Phlebotomy Certification preferred; BLS for Healthcare Provider required.