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Knowledge Management Specialist - Service Technology at Diebold, Inc.

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: north canton, Ohio





Job Description:


Guide new tools/methodologies to use in knowledge management for Diebold Nixdorf Services division. Evaluate and implement processes and technologies for knowledge management. Monitor and track usage, support, and management of processes surrounding knowledge management. Be instrumental in data mining to support consolidation, enhancement, and expansion. Be the expert in knowledge management and usage in the Services division. Support Service Technology and Innovation initiatives with complimentary knowledge management strategies.

The responsibility is both on the tools and methodologies of knowledge management. While not directly responsible for content, having a strong understanding of surrounding usage and processes is key. The associate will propose the most appropriate structure for different types of information and make sure the processes for management of information are in place and followed. They will manage the consolidation of tooling, the deployment of functionality along with the supporting processes.

ESSENTIAL FUNCTIONS


  • Scout tools and methodologies for knowledge management.


  • Manage the deployment of tools, updates, enhancements and processes.


  • Measure effectiveness of implementations.


  • Be the specialist for knowledge management within the Services division. Manage internal and external relationships.




  • Associates degree in knowledge management or equivalent experience.


  • Understanding of the world of technology, field service and service desk environments.


  • Minimum of 3 years of knowledge management experience in a corporate environment.


  • Knowledge of tools and methodologies associated with knowledge management and systems deployments. Possess database systems and data mining tool experience


Diebold Nixdorf, Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, age, national origin, genetic information, disability or protected veteran status.