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Warranty Specialist at Hillphoenix, Inc.

Posted in Other 23 days ago.

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Type: Full Time
Location: Colonial Heights, Virginia





Job Description:

Hillphoenix is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services. The story of Hillphoenix is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Hillphoenix. Hillphoenix is part of the Refrigeration and Food Equipment segment of the Dover Corporation (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

JOB TITLE: WARRANTY SPECIALIST

FLSA STATUS: Salaried Exempt

LOCATION: Colonial Heights, VA

DEPARTMENT: Quality

SUPERVISOR: Warranty Manager

SUMMARY:

The Warranty Specialist determines and implements resolutions to customer concerns, complaints, and/or warranty issues and participates in internal efforts to prevent future issues and improve overall quality of outgoing product.

PRIMARY RESPONSIBILITIES:

* Communicate directly with external sources (e.g. Customers, Sales Reps, Contractors, etc.) regarding field concerns/complaints.

* Identify and implement resolutions to field issues as needed, including but not limited to initiating service parts orders, coordinating Field Service visits, and hiring contractors.

* Provide issue status information to Warranty and Data Analyst for tracking.

* Provide detailed information to internal Corrective Action groups to improve outgoing quality.

* Participate in internal Corrective Action groups as needed.

* Travel to field sites as needed to participate in corrective actions (approx. 10%)

* Other duties as assigned.

MINIMUM QUALIFICATIONS:

* High School Diploma or GED.

* Minimum 5 years' manufacturing and/or installation experience with commercial refrigeration equipment.

PREFERRED SKILLS/QUALIFICATIONS:

* Associates or Bachelor's degree in Business Administration or similar field.

* Intermediate proficiency with MS Word, Excel, Outlook.

* 1-2 years with direct customer assistance or customer service B2B.

* AS400 or other DOS-based experience.

* Demonstrated ability to prioritize tasks in a fast-paced and changing environment.

* Demonstrated excellent verbal and written communications skills.

* Able to interact with employees at all levels of an organization.

#LI-FG1

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

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