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Service Excellence Ambassador - 977134 at OhioHealth

Posted in Other 30+ days ago.

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Type: Full Time
Location: Columbus, Ohio

Job Description:

Job Title

Service Excellence Ambassador

Job ID



Riverside Methodist Hospital

Full/Part Time


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Award Winning Care

Our OhioHealth family of associates is a collaborative group that discovers and succeeds together. Our culture is defined by our mission and OhioHealth values of excellence, compassion, integrity and stewardship.

What is it like to work at OhioHealth*
WE have an unwavering commitment to put our patients at the center of everything we do, providing quality care and an exceptional patient experience. Through our many feedback channels, our associates tell us they are proud to work for OhioHealth, enjoy the people they work with, and feel valued as a part of our OhioHealth family.

Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry

OhioHealth has been a FORTUNE 100 Best Company to work for since 2007. Being a Best Company is about our culture and how we engage one another. This recognition is one measure of our success in achieving a part of our vision -- to be an organization "where people want to work." Apply now and work together with us to improve the health of those we serve.

Position Summary

The Service Excellence Ambassador will provide exceptional customer service during every encounter with patients, families, visitors and OhioHealth physicians and associates. Ambassadors are responsible for giving and collecting information for visitors/families/patients regarding patient's location, condition, and when appropriate, treatment progress, all while maintaining confidentiality; facilitating communication between patient, family and hospital staff; acting as a patient advocate by investigating concerns and expediting admission and other delays; resolving problems and complaints and escalating when necessary; responding to special needs and ensuring needs are being met; greeting, giving directions, and escorting visitors/families/patients, assisting with wheelchairs when necessary; answering multi-line phone and transferring callers to appropriate patient room or other location; overseeing functions of information desks and lobbies including but not limited to, cleanliness and order of lobbies and surrounding work areas.

Minimum Qualifications

Education, Certification, Registration, LicenseBachelor's Degree
Field of Study: CommunicationsField of Study: Public RelationsField of Study: Social SciencesField of Study: Related Field

Bachelor s degree in Communications, Public Relations, Social Sciences, or health related field. Equivalent experience may be considered.
Knowledge of conflict resolution, interpersonal communication, win-win negotiations, medical terminology, diversity training and working of hospital.
Minimum Two years of experience in a consumer advocacy or service role.

Additional Job Information


Scheduled Hours Per Week




Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains
compliance with all state, federal, and local regulations. OhioHealth does not discriminate
against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age,
ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other
characteristics protected by law. Equal employment opportunity is extended to all persons in all
aspects of the associate-employer relationship including recruitment, hiring, training, promotion,
transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any
other term or condition of employment.