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Process Improvement Lead at Chubb

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Whitehouse Station, New Jersey

Job Description:


Chubb is the world’s largest publicly traded property and casualty insurer.  With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.



Responsible for leading process improvement projects and initiatives across Personal Risk Services, uses tools from Six Sigma, LEAN, Project Management and Change Management to consult with the business and executive management to develop strategic recommendations and improve cross-functional processes at an enterprise level. This role will lead identification and implementation of Process Automation use cases. 



  • Direct development of continuous improvement initiatives, consult with, and influence internal stakeholders, creating value and buy-in as the lead process improvement transformation partner

  • Lead multiple process improvement/automation initiatives through the use of measurements, analysis and discussion of process alternatives to arrive at viable solutions and best practices

  • Collaborate with Senior Leaders to identify areas of engagement and identify new opportunities

  • Document and baseline existing or future state processes, identify and prioritize areas of significant opportunity

  • Identify and document opportunities for process automation; manage the continuous improvement process for Automation Initiatives

  • Analyze and observe processes to understand process steps, inter-dependencies, and applications used to complete transactions

  • Identify processes that are suitable for automation, and provide recommendations to re-engineer processes to improve automation potential

  • Support and enhance organizational initiatives by positively influencing and supporting change management

  • Coordinate with the IT development teams, business owners, and other relevant stakeholders to define requirements, design, develop, test, and deploy solutions.

  • Define and coordinate the securing of commitments from cross-functional groups and external providers in terms of resources, cost, schedule, and performance

  • Prepare recommendations for presentation to senior management for the prioritization and execution of process re-engineering efforts

  • Present recommendations to stakeholders and business leaders that are compelling to motivate and drive change

  • Develop project plans and/or execution framework for assigned activities

  • Communicate project status, issues and risks to project sponsor on a regular basis

  • Ensure sustainable measurement systems for key deliverables are in place for each project

  • Drive implementation of solutions within the business where required

  • Responsible for measuring, tracking and reporting of benefits on an ongoing basis up through one year after project completion


  • Minimum of a Bachelor's degree in a technical, finance, or business discipline, MBA or other advanced degree a plus

  • Insurance or Financial Services experience preferred

  • Management consulting experience a plus

  • Certified Six Sigma Green Belt, Black Belt, Lean or equivalent training/ certification

  • Evidence of impact in driving Process Automation and continuous Process Improvement experience; 3 years of robotic process automation (RPA) experience

  • Process orientation with strong attention to detail

  • Strong analytical and problem-solving skills to properly deconstruct the problem and determine viable solution options using data as a guide

  • Leadership credibility with experience influencing Senior Leadership

  • Strong attention to details, clear understanding of root cause analysis and ability to suggest resolutions

  • Demonstrated ability to rapidly acquire knowledge in a technical area

  • Solid capability to execute tasks with quality, within deadlines and a positive impact on customer experience

  • Robust communications/ presentation skills, verbal and written

  • Project management experience

  • Ability to effectively manage multiple tasks and working under time constraints in support of various assignments

  • Self-motivated, results-driven and well organized individual

  • Advanced proficiency with VISIO, MS Excel, MS PowerPoint


Chubb strives to offer a diverse and inclusive and rewarding work environment.  Teamwork and mutual respect are central to how Chubb operates and we believe the best solutions draw upon diverse perspectives, experiences and skills.  We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success.


Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress.  At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it.  Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran, or marital status, or any other characteristic protected by law.