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Customer Engineer at Vertiv Corporation

Posted in Manufacturing 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Charlotte, North Carolina





Job Description:


At Vertiv, we design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments.

 

The Customer Engineer is responsible for the installation, preventive maintenance, scheduled and emergency services on Vertiv (Liebert) Manufactured Uninterruptible Power Supply (UPS) products serviced by Vertiv.  A company vehicle, laptop, smartphone, and tools will be provided. Benefits provided include: health insurance, prescription plans, dental, vacation, paid holidays, 401K and Profit Sharing. We provide an excellent training program for new hires and excellent professional growth opportunity. Currently hiring in various locations across the United States.

Why Vertiv is the best company for Field Engineers:

·         State of the art training facility

·         Career progression with multiple career path opportunities

·         Excellent benefits including: Company vehicle, smartphone, laptop, 401k, Profit Sharing, & Generous PTO/Vacation Plan, Medical, Vision & Dental & more.

·         4.4 Billion Dollar Global Industry Leader

·         Strong Internal Infrastructure; 24-hour Customer, Technical and Factory Support

·         Company-wide commitment to promoting a strong work/life balance

·         Military and Veteran focused organization

·         Strong Safety Program 

Description
 

Do you have a solid electronics understanding? Do you like hands-on work, troubleshooting, and servicing different clients every day? If so, this position may be a great fit for you! 

The Electronic Field Service Engineer is responsible for the installation, preventive maintenance, scheduled and emergency services on Vertiv (Liebert) Manufactured Uninterruptible Power Supply (UPS) products serviced by Vertiv.  This position services customers in the Charlotte, NC areas. Candidates must live or be willing to relocate themselves within 40 miles of Charlotte, NC to be considered for this role. A company vehicle, laptop, smartphone, and tools will be provided. Benefits provided include: health insurance, prescription plans, dental, vacation, paid holidays, 401K and Profit Sharing. We provide an excellent training program for new hires and excellent professional growth opportunity. 

JOB RESPONSIBILITIES:


  • Render technical on-site and phone assistance to customers

  • Perform general and preventive maintenance on Uninterruptible Power Supply systems

  • Respond to emergency calls at customer’s request

  • Strive to provide all customers a 'first time fix' for their equipment

  • Provide accurate and timely communication to internal and external customers

  • Keep current on Safety Field Change Notices and Service Tips

  • Provide accurate and timely reporting of time cards, expense reports, etc.

While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell.  The associate frequently is required to sit and climb or balance.  Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Must have ability to regularly lift at least 50 pounds. Valid driver’s license is required.


 

KNOWLEDGE, SKILLS & ABILITIES:

Required experience (one or more of the following)

·        ASEET, or progress towards – preferred

·        Four to Six years military experience in a related field

·        Equivalent industry experience

Interpersonal Skills

·        Professional

·        Reliable

·        Team Player

·        Familiarity with electrical / electronic test equipment and fundamentals

Technical skills

·        Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions

·        Elementary fix/repair techniques based on directed supervision

·        Capable of completing tasks and return unit to full operating conditions based upon directed supervision

·        Ability to summarize and report all work related tasks performed

Strong skill sets:

·        Communication skills

·        Customer service skills

·        Troubleshooting skills

·        Safety procedures

·        Organizational and planning skills

·        Computer skills

·        Mechanical aptitude

WORKING CONDITIONS:

·        Travel is required

·        Variable schedules (weekends, evenings, and holidays)

·        Valid driver’s license

 

PHYSICAL REQUIREMENTS:

While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell.  The associate frequently is required to sit and climb or balance.  Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Must have ability to regularly lift at least 75 pounds.