It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Position Summary: The Dental Operations Director role is viewed as the clinical leader by both internal and external partners. The Director drives key business and clinical initiatives through consultative interactions to achieve cost competitiveness, profitable membership growth through retention and new sales, and innovative solutions which are aligned with buyer group and local market’s priorities.
Contributes to growth and persistency through strategic collaboration with Dental Senior Leadership, market leaders, sales, and account management.
Serves as the clinical expert with customers, clients, producers and consultants.
Couples data analysis with clinical insights to drive consumer engagement and affordability.
Recognizes new opportunities based on market and national clinical and business trends and partners with cross-functional matrix partners to bring solutions to the market.
Leads dental clinical strategy planning, development and execution is support of dental affordability and overall health improvement goals.
Supports product, network and dental economics teams with clinical expertise in the development and execution of products, services, value-based and other contracting initiatives.
Initiates, fosters and leverages existing external partnerships with individual vendors, providers and C-suite relationships.
Develops and motivates direct reports, clinical staff and cross-functional teams to achieve business targets.
Influences improvement in clinical operations processes, organizational strategy and innovation in oral care connecting the voice of the provider by surveys, advisory councils and other forums to ensure bi-directional customer and provider feedback.
Participates in special projects as the market-facing clinical expert to develop strategic solutions and actions focused on key business initiatives.
Prioritizes time on what’s important, acting in a timely manner, particularly in a dynamic and ambiguous environment.
Evolves with changing needs in the market and business.
Must maintain an active dental license to practice dentistry in one of the US States.
The individual must have experience in private practice outside of academia for minimum of five (5) years.
Experience with professional claim (utilization) review is highly recommended.
Knowledge of the community standards of oral health care delivery and dental care benefit administration is essential.
Excellent oral and written communication skills.
Demonstrated leadership, problem solving and follow-through skills.
Proven ability to function in a heavily matrixed, diverse and inclusive organization.
Track record of results reflecting strategic and tactical solutions.
Strong relationship building and influencing skills.
Ability to convey complex information in an understandable way to various audiences.
Strong analytical skills and problem solving skills.
Demonstrated ability to effectively prioritize and manage multiple priorities simultaneously.
Demonstrated aptitude to learn on the fly and acquire new skills, such as business and financial acumen.
Qualified applicants will be considered without regard to race, color, age, disability, sex (including pregnancy), childbirth or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require an accommodation based on your physical or mental disability please email: SeeYourself@cigna.com. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.