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Customer Care Representative at Hiawatha Broadband (HBC)

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Part-Time
Location: Red Wing, Minnesota

Job Description:

Are you passionate about customer service and new technologies? Does the idea of serving your friends and family excite you? Can you help provide a customer experience that is second to none? If so, this position is right for you!

Hiawatha Broadband Communications (HBC) is currently seeking a Customer Service Representative for our Lake City, MN office. This position is an integral part of a dedicated and professional sales and service-oriented team. This team's goal is to provide consultative support which exceeds the customer's expectations. This position requires strong interpersonal and problem-solving skills as well as the ability to provide a positive and memorable customer experience with a solution based approached. Being passionate about technology and committed to ongoing education in the areas of customer service and technology is required of a successful candidate.

Careers at HBC offer a full range of benefits, including group health & dental insurance, 401(k) program with company match, generous PTO program, a company wellness program, employer paid short and long term disability, and more!

Schurz Communications and its subsidiaries are a great place to work because we are committed to providing an environment that gives each employee the opportunity to nurture their gifts and achieve their potential. Our mission is to pass on to the next generations of customers, employees, communities, and owners an organization that is even stronger and better than what it is today.

Schurz Strategic Objectives:

  • We will attract, invest in, communicate with, and retain top talent.

  • We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships.

  • We will innovate, partner, experiment and create a better future together.

  • We strive to continuously improve operating performance to ensure sustained growth.

Essential Job Functions:

  • The ability to drive residential sales by providing a consultative selling approach utilizing HBC's product lines

  • The ability to provide basic technical support in conjunction with a sales or retention interaction

  • The ability to respond to customer calls in order to achieve results in "customer saves" and increased customer loyalty

  • The ability to exercise negotiations skills in order to motivate customer to retain HBC services

  • The ability to provide creative solutions in order to upgrade customer's services while providing a quality customer experience

  • Must be an active participant in any team promotional events

  • Must have the desire to live the HBC Values by demonstrating an approach towards people and work that is consistent with the overall values of the company

  • Must be willing to utilize the latest marketing campaigns to educate and make recommendations to customers to best meet their needs

  • Must be comfortable using a proactive selling approach when dealing with potential disconnection or downgrades of service by using retention and upselling skills to retain the customer based on their needs

  • Accurate data entry on customer accounts is a must

  • The ability to build customer loyalty by resolving customer problems on the first call is critical to the success of this position


  • Previous experience a plus, but not required

  • Bilingual preferred, but not required

  • Effective communication skills

  • Excellent computer skills

  • Demonstrated ability to multi-task

  • Excellent interpersonal skills

  • Excellent ability to interact with others

  • Enthusiastic and positive work attitude

  • Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction

  • Demonstrated ability to establish collaborative customer relationships in a fast-paced environment

  • Demonstrated capacity to thrive in a high-change environment

If you are an outgoing person with a passion for customer service and have an interest in technology, we strongly encourage you to apply to join a team of people just like you!


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