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ITO Services Specialist at EA

Posted in Management 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Chatsworth, California

Job Description:

A full time, site specific position focused on IT client-based solutions enabling the development of games.  Position will be responsible for doing desktop work within the Respawn desktop team.  Role will require “self-starter” mentality and will require pro-active collaboration with L2 and L3 desktop techs.  Position to participate in IT communities focused on knowledge sharing. On-call after hours support for local studio desktop support organization is a requirement.

Key Skills

  • Work in an environment in which level 2 technicians will be motivated to provide best in class customer service.

  • Willing to learn the technology, improve their customer service delivery skills, and broaden their skill base.

  • Able to assume greater responsibility in day to day operations of desktop support.

  • Strong understanding of PC client workstation hardware, operating systems, applications, development game consoles, printers, mobile devices, networking.

  • Strong understanding in Apple Mac and Apple Mac specific software, and Apple Mac support is a plus.

  • Strong background in testing and optimizing client workstations and applications.

  • Strong understanding of microprocessor hardware and application across all device types

  • Knowledge and understanding of video conferencing equipment and usage.

  • Able to provide desktop support to VP level executives.


  • 100% L2 level work.

  • Provide frontline support for technical issues

  • Set direction from desktop technology standpoint

Work Experience Requirements

  • Intermediate technical skills and experience.

  • Intermediate understanding of current Desktop (and technology) hardware standards and future hardware releases.

  • Familiar with studio development applications including: Perforce, Visual Studio, Maya, 3DS Max, Photoshop, Microsoft XDK, Sony XDK/PRODG, Skype for Business, and Cisco video conferencing.

  • Knowledge of enterprise desktop and user administrative tools including Apple/Mac, Active Directory, SCCM 2012, and McAfee EPO.

  • Understanding of basic network protocols as well as network hardware.

  • Intermediate hardware and software troubleshooting skills in a massive environment required.

  • Intermediate knowledge of development and test hardware functionality including: updating firmware, updating to latest release for Xbox One and Sony PS4. Troubleshooting dev/test kit capabilities and knowledge of RMA process.

  • Basic understanding of server-side components and applications including web, application, and database infrastructure.

  • Understanding of basic network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, as well as network hardware.

  • Intermediate hardware and software troubleshooting skills in a fast-paced environment required.