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Houseperson at DoubleTree Boston Bedford

Posted in Other 30+ days ago.

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Type: Full Time
Location: Bedford, Massachusetts





Job Description:

DESCRIPTION
Essential job functions include but not limited to:

Stock linen closets with amenities and supplies for room attendants; may include taking supplies directly to room attendants.

Empty room attendant carts of soiled linen and trash.

Clean and remove spots from corridor walls and doors. Polish and clean mirrors, room numbers on guest room doors, and elevator doors.

Vacuum, sweep, and/or mop hallways, stairwells, vending areas, and foyers.

Flip mattresses and move furniture as assigned by supervisor.

Comply with attendance rules and be available to work on a regular basis.

Perform any other job related duties as assigned. Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Knowledge of chemical cleaning agents and operation of various cleaning equipment. Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and work in confined spaces.

PERFORMANCE STANDARDS

Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:
The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

EOE/AA/Disabled/Veterans
Crescent Hotels & Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Crescent Hotels & Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.