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Customer Service Representative at TSYS

Posted in Other 30+ days ago.

This job brought to you by Careerbuilder

Location: Lehi, Utah

Job Description:

Every day, the people of TSYS® and Netspend® improve lives and businesses around the globe through payments. We make it possible for millions of people to move money between buyers and sellers using our payments solutions including credit, debit, prepaid and merchant services. We are "People-Centered Payments", and our team has the unique opportunity to help create a world in which payments make people's lives easier and better. This is both a tremendous honor and an important responsibility for those who accept the challenge. If you are looking to make a valuable difference for people everywhere - and for yourself - we may have the right place for you.

We want YOU to join our family-oriented team environment and add value to our customers' everyday lives. If you are a hard worker looking for great benefits, this is the team for you.

Not only are you going to receive competitive pay, competitive healthcare, and company sponsored life insurance, but you'll be working with a supportive team who likes to work and play. Here, it's casual Friday every day. Snacks are provided daily. Tea, hot cocoa, coffee, and fountain drinks are unlimited. Promotion opportunities, personal development, tuition assistance, and employee assistance programs are available for full and part time employees.

What part will you play?

  • You will be responding to incoming phone calls, emails, and chat from ProPay customers
  • Provide your customer with an exceptional experience and driving client satisfaction
  • Educate customers on the features and benefits of their product and services
  • Use compassion in helping upset customers and helping them through the issues they're experiencing while maintaining composure in stressful situations
  • Provide accurate information and guidance to manage your customer's expectations and to help them understand their accounts

What are we looking for?

  • High School Diploma or GED
  • Passion for high levels of customer service
  • Desire to be a punctual team player
  • Attention to detail
  • Ability to navigate a computerized data entry system (training is provided)
  • Must pass a computer assessment during the interview process

What's in it for you?

  • Weekends Off
  • Vacation Time
  • Medical, Dental, Vision, and Life
  • Team Member Tuition Assistance
  • Retirement Savings Plan
  • Employee Stock Purchase Program
  • Employee Assistance Program - Emotional wellbeing, financial consultation, health services, and much more

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US Applicants:
TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture. For more information about your rights, click here.

Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process. For assistance with reasonable accommodations needed to apply for a job, please contact the TSYS Pay and Benefits Center between 8 a.m. and 7 p.m. Eastern Monday-Friday at +1.706.644.8747 or +1.877.644.8747 or email at


Outside of US Applicants:

TSYS is committed to diversity and equal opportunities for everyone. We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, age or any other characteristic prohibited by law. For more information, please refer to our Code of Business Conduct and Ethics, found here.