Posted in Accounting 30+ days ago.
This job brought to you by eQuest
Location: Wilmington, Delaware
is one of the world’s largest multiline property and casualty insurers. With
operations in 54 countries,
CHUBB provides commercial and personal property and casualty insurance,
personal accident and supplemental health insurance, reinsurance and life
insurance to a diverse group of clients. CHUBB Limited, the parent company of CHUBB
Group, is listed on the New York Stock Exchange (NYSE: CHUBB) and is a
component of the S&P 500 index.
CHUBB serves the property and casualty
insurance needs of businesses of all sizes in a broad range of industries. We
also provide specialized insurance products—such as personal accident,
supplemental health and life insurance—to individuals in select
countries. Our reinsurance operations include both property and casualty
and life companies.
As a member of the Claims Quality Optimization Team
(QOT), a person in this position is responsible for supporting continuous improvement
by measuring compliance in quality audits. Responsibilities also include partnering with various
levels of internal and external claims management to analyze and communicate
findings, recommending solutions and working collaboratively in the development
of meaningful action plans. This position reports to a Quality Optimization
Roles and Responsibilities:
Conducts Claim Technical
Quality Audits of:
CHUBB Claims Practice Disciplines/Segments/Offices
Third Party Administrators
Assists in the sharing and
distribution of Best Practice review results through written reports and
calibration process for claim managers that perform Self Reviews.
Performs a thorough
analysis of quality review results and translates results into key opportunity
Collaborates with claim
management in the development of meaningful action plans that detail the tasks,
resources, and timeframes necessary to improve claim handling.
Facilitates, supports, and
measures the execution of action plans.
Assists in the development
and enhancement of CHUBB’s Best Practice Guidelines.
Leads quality reviews
including pre-work such as file selection and communication, assuring the
review process is proper and timely, and reporting at the conclusion of the
Leads or actively
participates in training claim handlers on technical claims content.
Provides training to
managers in the use of the quality review tool for results and analysis.
Interact with multiple
business partners (Underwriting, Claims, Internal Audit, TPAs, Accounts, etc.)
Is a strong contributor to
the team, sharing ideas, corrective actions, or other audit collateral with the
QO team and across claims units.
Stays current within
respective field(s) of expertise, jurisdictional changes and relative
Up to 20% travel.
Skills and Experience:
Knowledge of Insurance
Industry and Claims Handling (TPA and Carrier perspective)
Financial Lines: Deep technical knowledge of the
Financial Lines of business. Knowledge of the Casualty line of business is
Thorough knowledge of CHUBB
products, services, and coverages along with a good understanding of applicable
written and verbal communication and problem resolution skills
systems understanding and skills, to include Microsoft Office programs (Word,
Excel, Access, and Power Point) and the internet.
Ability to collect, dissect,
and analyze complex data sets to identify root causes/trends, and quantify the
“cost of non-compliance”.
Ability to provide
consultation and expert advice to management.
Ability to excel
independently and in a team environment.
Excellent time management
and organizational skills.
Strong background in
Insurance Operations preferred.
Bachelor’s degree in
related field or proven insurance related experience.
claims handling experience.
At least 7 years of experience in Professional Liability. Multi-line (esp. General
Liability) experience is preferred.
Claims supervisory or
management experience is preferred.
strives to offer a diverse and inclusive and rewarding work environment.
Teamwork and mutual respect are central to how Chubb operates and we believe
the best solutions draw upon diverse perspectives, experiences and
skills. We operate in such a way where everyone, regardless of their
singular background has the opportunity to contribute to our collective
offers a competitive salary plus cash bonus, equity opportunities and a
comprehensive benefits package including life, health, dental, vision, a
generous retirement savings plan with a generous company match, disability
coverage, stock purchase plan, flexible spending accounts, tuition
reimbursement, and business casual dress. At CHUBB, we are committed to
equal employment opportunity and compliance with all laws and regulations
pertaining to it. Our policy is to provide employment, training, compensation,
promotion, and other conditions or opportunities of employment, without regard
to Chubb, color, religion, age, gender, pregnancy, childbirth and related
medical conditions, sexual orientation, gender identity, national origin,
disability, genetic information, veteran or marital status, or any other
characteristic protected by law.