The role of a Project Manager is to effectively deliver market research projects in a way that consistently results in the highest level of customer satisfaction for both internal and external clients, while maintaining the speed and accuracy required in a dynamic environment.
Our Project Managers use our internal tools and processes to ensure all projects are executed successfully from start to finish. The job requires an organized, detail-oriented individual who can successfully manage multiple projects in a fast-paced, rapidly changing environment.
Maintains full project ownership in delivering (but not limited to) low to mid-complexity custom market research projects with a project duration typically between 24 hours to one month
Manages stakeholder expectations and delivers the highest level of service in an ever-changing, fast turnaround environment
Builds an effective, professional working relationship with our clients, providing them guidance and advice where appropriate as it relates to Dynata's products and services
Ensures project task activities are completed through personal production, internal support teams (such as Survey Programming and Sales), and vendors (such as translators, etc.)
Tasks may include:
Testing online survey links
Setting-up and monitoring reports to evaluate key project metrics
Ensuring quality measures are followed
Updating clients regularly on project progress
Ensuring key project performance metrics such as project profitability meet or exceed established guidelines
Proactively anticipates, troubleshoots, overcomes, and/or escalates project challenges in a timely manner
Effectively communicates both as an individual and as part of a client-facing project team
Ensures survey quality using current market research methodologies
Other duties as assigned
Assist the CATI team in scoping technical programming and sample formatting requirements for new projects.
Work with clients and PMs to clearly define custom programming specifications.
Assist the Technical PM lead (Brian) in developing and implementing best practices for CATI programming across the programming team.
SKILLS AND ATTRIBUTES
Is able to communicate clearly and effectively at all levels
Adept with technology and tools
Ability to manage multiple priorities and trouble shoot a range of issues in high-pressure situations
Pursues his or her work with energy, drive, and a need to finish
Learns quickly and independently in the context of an activity; seeks opportunities to extend and deepen learning
Effectively copes with change and shifts gears comfortably
Always strives to deliver results by being solution oriented and a team player
Identifies issues, leads troubleshooting endeavors, and escalates when efforts have been exhausted
Can clearly and effectively communicate project metrics, timelines, and other details pertaining to hand offs to colleagues
Any database use/management experience.
MySQL knowledge preferred. Just basics works fine
Familiar with Excel
EDUCATION AND EXPERIENCE
Account or Project Management experience is beneficial
Experience in market research strongly desired
Experience in a customer service environment desired
Post-secondary education preferred
Dynata is one of the world's leading single providers of first-party data contributed by people who opt-in to member-based panels that the company manages and maintains. With a reach that encompasses 60+ million people globally and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around this core asset to bring the voice of the individual to the entire marketing spectrum, from market research to marketing and advertising. Dynata serves nearly 6,000 market research agencies, media and advertising agencies, consulting & investment firms and healthcare and corporate customers in the Americas, Europe, and Asia-Pacific
Dynata is an equal employment and affirmative action employer F/M/Disability/Vet