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IT Support Technician at Horne LLP in San Juan, Puerto Rico

Posted in Architecture 30+ days ago.

This job brought to you by eQuest

Type: Full-Time

Job Description:


Horne LLP is an industry leader in Accounting and Business Advisory Services and currently provides service from 13 locations across the US and Puerto Rico. We are searching for an experienced IT Support Technician to support our Firm. You'll need to have experience supporting all layers of IT, including workstation hardware and software, networks, and other office devices. A strong work ethic, deep troubleshooting skills, and proactive communication are all key to succeeding in this role.


  • Provides resolution for IT support tickets

  • Works with team members in-person and remotely to evaluate and solve technical problems

  • Maintains detailed logs of conversations and work in the support ticketing system

  • Tests and troubleshoots issues, creates detailed reproduction steps for escalation

  • Configures and supports workstations for team members

  • Configures and supports data networks at sites where our firm is performing work

  • Upgrades/patches workstations and infrastructure as necessary

  • Recommends and purchases approved equipment and applications

  • Other duties as assigned


  • 2+ years of technical support experience

  • Strong computer and technical skills. Experience with Microsoft Windows, and data networks

  • Strong work ethic. Must maintain a sense of urgency and professionalism at all times

  • Ability to operate independently to troubleshoot technical issues

  • Ability to multitask and handle multiple incoming support requests at once.

  • Excellent support etiquette, active listening, and customer empathy, both via phone and in-person

  • Excellent written communication skills

  • Excellent attendance record

  • The ability to learn new systems quickly

HORNE Values…

  • A forward thinking, anticipatory professional driven by a passion to pursue your full potential and dreams.

  • A work environment that promotes collaboration, consistency and community service to empower people.

  • An inclusive culture that promotes career/life integration and invests in developing people in areas of focused expertise.

HORNE Offers…

  • An unrivaled distinctive, special culture that values collaboration, innovation and positive energy which HORNE calls the Wise Firm ©.

  • A team of professionals grounded in strong, personal relationships and a sense of belonging to a common purpose for adding value and making a difference.

  • A dedicated team of individuals from diverse backgrounds working together to leave our clients better than we found them