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Operations Coordinator - Service (NoVa) at thyssenkrupp Elevator Corp

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Alexandria, Virginia





Job Description:

Your responsibilities

thyssenkrupp Elevator Americas is currently seeking an experienced Operations Coordinator - Service in Alexandria, VA.   Essential duties and responsibilities:  


  • Performs Install Base maintenance as needed. Creates safety inspection tickets
  • Updates on-call lists, sends detailed notification to TK Communications daily. Checks technicians in/out, sends down car listing and communicates information to Regional Dispatch and supervisors
  • Provides status to NTL and customers on open work orders, and completed callbacks. Updates PM ticket with the monthly work order #
  • Acts as liaison between the branch operations and regional dispatch; maintains shared calendars for dispatch with field attendance and work scheduling. Reviews open ticket reports and submits to dispatch
  • Tracks Job Sight audits
  • Assists mechanics with ITS downloads, PDA troubleshooting and PDA ordering, brochures and tools. Orders new phones and replacements for service department
  • Assists managers with safety meetings and maintains documentation
  • Completes manual payroll entry forms, includes daily DVR processing and cost corrections
  • Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices
  • Performs research and review for Service Manager; which may include running Account History reports, weekly pre-invoicing reports, high profile service account reports, WIP, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls
  • Sends copy of down payment checks to regional AR. Submits checks sent to branch for service to lockbox
  • Creates safety inspection tickets. Monitors pre-invoicing report to ensure Safety Inspections are not being processed as Preventative Maintenance Tickets/Manual tickets  
  • Assigns tickets to mechanics, as needed
  • Compiles data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data) (assist office manager and/or contract sales admin to compile the required documentation)
  • Prepares badging applications and tracking; orders uniforms for service (if not ordered by warehouse)
  • Prepares special reports for high profile customers and provide NTL with updates and RFI's
  • Reviews WIP report (weekly) and submits to regional billers
  • Reviews invoice on-hold reports and works with Regional Procurement Department to correct
  • Opens and distributes mail and faxes
  • Codes local AP invoices (i.e., UPS) and forward to Oracle Invoice email
  • Manages vehicles and submits change forms to LeasePlan
  • Performs other duties as assigned

Your profile


  • High school diploma or GED (general education degree); or one year certificate from college or technical school; or three to six months related experience and/or training in basic business administration
  • Some elevator repair administrative work preferred
  • Oracle database knowledge
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions