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Technology Lead - US at Infosys

Posted in Software 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Austin, Texas

Job Description:

Infosys– Technology Lead - US – Incident Management, ITIL, ITSM

Infosys is a global leader in next-generation digital services and consulting. We navigate our clients’ digital transformations in 45 countries across the world. We do it by enabling enterprises with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Wanted: Global navigators, to guide the world’s largest enterprises’ digital transformations

In the role of Technology Lead, you will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design. You will play an important role in creating the high level design artifacts. You will also deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Location for this position is Austin, TX

This position may or may not require travel and OR Relocation

U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Qualifications Basic
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of experience with Information Technology


  • 5+ year of experience in IT Operations/Production support

  • Strong ITIL service management skills

  • Detecting and recording the incidents. Provide initial assessment of categorization and prioritization for reported incidents. Sending periodic notifications to all the stakeholders for Severity1 and Severity2 incidents (Severity 1 is the incident of highest impact and Severity 4 are the incidents with lowest impact) and assigning the appropriate technical team or subject matter expert to restore/resolve services. Ensure that proper initial incident Delivery provided to end-user or customer. Search database containing records of problems, symptoms and resolutions

  • Use Escalation matrix appropriately to get appropriate level of focus from technical teams and management.

  • Have good understanding in infrastructure technologies like (Linux, Servers, Middle-ware, and Networking, etc.) 

  • Must be detail oriented, committed to deadlines and have solid verbal and written communication skills.

  • Strong coordination skills with multiple stakeholders

  • Leadership driving production issues to resolution.

  • Work with technical teams to ensure maintenance coverage for all relevant IT infrastructure.

  • Structured method of moderating P1/P2/Major incidents with complete control of troubleshooting, communication with all stakeholders from business, management and technical teams.

  • Experience to ITSM domain
Analytical skills
• Experience and desire to work in a Global delivery environment
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

About Us
Infosys is a global leader in consulting, technology and outsourcing solutions. We enable clients, in more than 30 countries, to stay a step ahead of emerging business trends and outperform the competition. We help them transform and thrive in a changing world by co-creating breakthrough solutions that combine strategic insights and execution excellence.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin