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Customer Service Specialist at Orkin

Posted in Admin - Clerical 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Fenton, Missouri





Job Description:

Orkin Pest Control is a leader in the pest control industry. We are looking for a Customer Service Specialist to join our successful, growing team.  As a Customer Service Specialist you will provide customer service assistance to our customers over the telephone and enter customer data into the computer.


 We offer:



  • Competitive hourly pay

  • Comprehensive benefits package including medical, dental, vision, maternity & life insurance

  • 401(k) plan with company match and employee stock purchase plan

  • Paid vacation, holidays and sick leave

  • Employee discounts, tuition reimbursement, dependent scholarship awards

  • Quality, comprehensive training 

Responsibilities include:



  • Contact customers to schedule and confirm service appointments

  • Schedule appointments for technicians to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate

  • Schedule & communicate with Service Technicians to meet customer requirements

  • Perform outbound calls to customers to follow-up on service received

  • Perform outbound calls to customers regarding outstanding account balances

  • Receive payments from past due customers

  • Proficiently navigate a Windows-based & Web-based system to track routes and optimize current & future schedules

  • Reschedule unserviced accounts within 24 hours

  • Answer inbound customer service calls with an open, friendly greeting

  • Utilize strong listening skills and probing questions to identify the customer’s concern and evaluate their needs

  • Use strong communication skills to communicate/empathize with customers

  • Work well within a team

  • Participate in quality assurance processes/programs/initiatives as requested

Ideal candidate will have excellent customer service and computer skills, the ability to multi-task, follow up and work independently. If you are interested in joining our team, please apply now! 


Orkin, a subsidiary of Rollins, Inc., is an Equal Opportunity Employer and promote diversity through a culture of inclusion and opportunity. We actively seek transitioning military personnel and veterans. We are a drug-free environment. 


Additional context: customer service, office, administrative assistant, representative, data entry, customer retention, self-starter, communication