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Customer Success Manager at Information Builders

Posted in Other 30+ days ago.

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Type: Full Time
Location: New York City, New York





Job Description:

We are looking for driven and dynamic professionals like you to grow with us and shape our future.



Information Builders helps organizations transform data into business value. Our software solutions for business intelligence and analytics, integration, and data integrity empower people to make smarter decisions, strengthen customer relationships, and drive growth. Our dedication to customer success is unmatched in the industry. Thats why thousands of leading organizations rely on Information Builders to be their trusted partner. Founded in 1975, Information Builders is headquartered in New York City, with offices around the world, and remains one of the largest independent, privately held companies in the industry.



In addition to our industry-leading software solutions and outstanding customer service, our people are the heart and soul of our success. Passionate, dedicated, and driven, Information Builders employees are some of the most talented and creative professionals in the industry.



Manager, Customer Success Renewals & Retention



Responsibilities


Manage and direct customer success renewal and retention services for in-scope small- to mid-sized renewal accounts (across three product lines)
Grow adoption and upgrade rates for this scope of customers through interactions and partnerships with field, education, corporate marketing, and partner department
Support identification of upsell, cross sell, competitive threat, and at-risk cancellation for in-scope accounts
Build/manage programs and campaigns to support customer success and an in-scope retention rate of 93
Manage workflows and collaborate with Sales, Corporate Marketing and Sales Ops to meet corporate objectives
Serves as our division customer success renewals and retention liaison to Field AEs, Sales Ops, Collections, Contracts, Corp Field Marketing , Regional Admins and Sales Managers
Build and maintain strong customer relationships for in-scope accounts, in line with sales/field account managers KPIs



Qualifications


2-3 years experience as a Customer Success staff manager - for a team of three or more Customer Success Representatives
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