The Product Flow Specialists receive and ship product to/from store, stock product and assist customers with product carry-outs and dotcom picks. They support overall store goals by performing tasks that ensure product integrity and customer fulfillment. They also play an active role in monitoring & accurately recording inventory and supporting store shrink or asset protection plans.
Receiving, Shipping and Down stocking
Receives and documents physical product from trucks (Best Buy Supply Chain and External Carrier) following processes outlined in Standard Operating Procedures (SOP).
Prepares and documents physical product shipments from the store to specific destinations below as outlined in SOP;
Customer's Home (Ship from Store (SFS) and Home Delivery)
Regional Distribution Center (RDC)
District Distribution Center (DDC)
Product Return Center (PRC)
Operates equipment according to company safety standards to assist in moving product.
Completes daily replenishment (down stocking and farming) to ensure product is fully stocked on the sales floor.
Executes process outlined in SOP when product variances are identified.
Ensures products are properly secured to reduce store shrink.
Provides back up to the Planogram Specialist and Inventory Specialist (SWAT) as necessary.
Monitors on-line notification of dotcom orders (picks) and brings product to customer service desk or ships directly from store based on SOP.
Safely loads merchandise into customers vehicles as requested.
Completes daily tasks as assign by store leadership or department supervisor.
Powers up store displays daily when opening the store and turns them off when closing.
Performs clean and bright duties as outlined in SOP.
Ability to work successfully as part of a team
Ability to work a flexible schedule inclusive of holidays, nights and weekends
Ability to lift or maneuver 50-100 pounds, with or without accommodations
1 year of experience in customer service or related fields