Posted in Nonprofit - Social Services 30+ days ago.
According to the National Institute of Mental Health, approximately 100,000 individuals in the United States experience first episode psychosis each year. Psychosis is a condition that affects the mind. People experiencing an episode of psychosis may experience delusions (false beliefs), hallucinations (seeing or hearing things that other do not see or hear), incoherent or nonsense speech, and behavior inappropriate for the situation. Generally a first episode of psychosis will occur between the ages of 15 and 25.
Because the illness often first occurs during a young person’s transition into adulthood, psychosis can disrupt their vocational, academic and social development. Research has shown, however, that coordinated specialty care including low doses of medications, cognitive and behavioral psychotherapy, family education and support, and educational and vocational rehabilitation can improve clinical and functional outcomes of those experiencing a first episode of psychosis.
AllHealth Network will be providing evidence-based First Episode Psychosis (FEP) treatment services to individuals between 15 and 25 years of age. The focus is on helping people work toward personal goals and get their life back on track.
Care Navigators assist individuals to connect with community resources and learn and practice skills to increase or maintain independence. Care Navigators are onsite throughout the day at Center Point to assist with entitlement applications and the acquisition and maintenance of resources. Care Navigators also work in the community at some of our partner organizations (i.e., Giving Hearts, Gracefull). They use the eight dimensions of wellness, taking a whole-health approach to ensure clients have what they need to thrive in their recovery.
Goals and Objectives:
• Meet productivity standards for the job role
• Co-manage an active caseload of clients requiring both clinical and non-clinical interventions
• Provide care coordination services to effectively manage the physical and behavioral health care of clients with complex needs
• Communicate and collaborate with colleagues, care providers and community resources to seamlessly integrate complex services
• Promote a positive culture of collaboration within AllHealth Network
Duties and Responsibilities:
• Work closely and collaborate within a team-based model to ensure integrated delivery of care coordination and case management services.
• Motivate clients to participate in the program by establishing a therapeutic relationship.
• Assist with care coordination tasks such as appointments and/or transportation, patient education and assistance with navigating physical and behavioral health systems, and facilitating communication with providers and other care team members.
• Conduct telephonic and face-to-face outreach and engagement to activate clients to be more involved in managing their health.
• Travel to outreach locations to meet with clients/families, coordinate services, and attend regular staff and management meetings.
• Act as a client advocate and liaison between internal and external providers and community resources to seamlessly integrate complex services. May include client family and/or other support systems, Human Services, parole/probation, primary care providers and others as appropriate.
• Co-manage a client caseload with a case manager for those clients identified as having complex needs requiring both clinical and non-clinical interventions and support.
• Maintain a small caseload of clients requiring non-clinical interventions and continued support in order to gain optimal functioning and sustain improvements in health management.
• Make referrals to community based organizations and resources that are consistent with the identified needs in the plan of care and/or by the client.
• Assist with the coordination of case conferencing, meetings or other related tasks to facilitate interdisciplinary collaboration.
• Perform administrative support for programs including but not limited to: insurance verification, medical record/chart review, data entry of patient information, review and assignment of cases to clinical staff, triaging phone calls, and directing calls appropriately.
• Positively contribute to the financial health of the organization by ensuring delivery of billable services and utilizing, monitoring and collecting data for decision making and program improvements.
• Participate and contribute to departmental meetings, team huddles, rounds, supervision and other meetings, as needed, to ensure cohesive department operations.
• Enhance professional growth and development through participation in specialized training and other informal learning experiences.
• Follow all AllHealth Network policies and procedures.
• Complete all required trainings as listed in Relias Learning within required timelines.
• Perform other duties as required within the scope of the position and the experience, education and ability of the employee. May include but not limited to services that promote mind-body recovery and resiliency, population health, medication management, educational groups, mentoring and coaching, and navigation of systems to promote improved health.
Key Technical Skills and Knowledge:
• Bachelor’s degree in a health/behavioral health related area of focus such as social work, psychology, sociology; OR
• High school diploma/GED certification with Peer Specialist training, certification preferred.
• Minimum of one year of experience in a healthcare related field such as a hospital, home health provider, community-based agency and customer service experience.
• May require additional specialized experience and/or knowledge depending on program needs and focus (i.e., housing, vocational rehabilitation, recovery, working with special populations, etc.)
• Knowledge of behavioral health terminology, understanding of care coordination and case management related service functions (ie: outreach and engagement, community resources, discharge planning, referrals, insurance/payer).
• Ability to operate PC-based software programs including proficiency in Word, Excel and PowerPoint and other computer based systems.
• Possess excellent customer service skills, strong organization skills, flexibility in responding to multiple demands, able to complete routine work with minimal direction from supervisor.
• Communicate effectively in written and oral communication with health care team, clients and families, and community providers.
See job description