Every day, the people of TSYS® and Netspend® improve lives and businesses around the globe through payments. We make it possible for millions of people to move money between buyers and sellers using our payments solutions including credit, debit, prepaid and merchant services. We are "People-Centered Payments", and our team has the unique opportunity to help create a world in which payments make people's lives easier and better. This is both a tremendous honor and an important responsibility for those who accept the challenge. If you are looking to make a valuable difference for people everywhere - and for yourself - we may have the right place for you.
Summary of This Role
Reviews and analyzes consumer and/or commercial credit applications that are not automatically approved or declined by credit card applications. Receives requests from cardholders and merchants that involves credit decisions. Works within client defined credit policies to insure accurate credit decisions. Reviews applications for possible fraud. Provides quality customer service in a timely manner while working in a multi-client environment with multiple system applications.
What Part Will You Play?
Handles 50-100 daily inquires from all supported clients within a multi-client environment with various application systems by responding to cardholder requests, such as credit line increases and account maintenance, and reviewing/processing credit card applications to include verifying information against credit bureau data. Requests system generated letters to credit applicants requesting additional information in order to accurately process their credit application. Acts as an escalation point for less experienced Credit Specialists for client/customer inquiries to include take over calls, fraud credit card applications and errors related to the processing of credit card applications, etc. Communicates any issues surrounding client, application, account and/or system related concerns to clients, upper management, and leadership internal and external to the department.
Begins to acts as an information source within the department, reviews and interprets internal and client specific policies for less experienced Credit Specialists. Stays abreast of client specific policy changes and communicates with the team. Provides recommendations to management to enhance new hire training for Credit Specialists. Assists with quality assurance checks to identify training/coaching opportunities within the team.
Assists and provides guidance on daily distribution of work based on individual skillset to include credit card applications, credit faxes, and any type of correspondence between the card holder/client. Administers tracking of individual/team daily work assignments for client billing purposes.
What Are We Looking For in This Role?
High School Diploma or Equivalent
Typically Minimum 4 Years Relevant Exp
Related work experience (Payment industry, underwriting and risk management, financial statements, basic Bank and Association rules)
Excellent organizational and analytical skills
Proficiency with Microsoft applications
Must be speak, read, and write both English and Spanish fluently
4-6 years related work experience
Bachelor's Degree or relevant experience in: Business, Criminal Justice or MIS preferred.
What Are Our Desired Skills and Capabilities?
Skills / Knowledge - As a skilled specialist, completes tasks in resourceful and effective ways.
Job Complexity - Works on assignments requiring considerable initiative. Understands implications of work and makes recommendations for solutions.
Supervision - Proposes methods and procedures on new assignments. May be informal team leader.
Skills / Knowledge - Working knowledge of credit bureaus and reporting
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US Applicants: TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture. For more information about your rights, click here.
Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process. For assistance with reasonable accommodations needed to apply for a job, please contact the TSYS Pay and Benefits Center between 8 a.m. and 7 p.m. Eastern Monday-Friday at +1.706.644.8747 or +1.877.644.8747 or email at PayandBenefits@tsys.com.
Outside of US Applicants:
TSYS is committed to diversity and equal opportunities for everyone. We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, age or any other characteristic prohibited by law. For more information, please refer to our Code of Business Conduct and Ethics, found here.