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This is a Different type of Customer Service! at Vector Security, Inc. in Warrendale, Pennsylvania

Posted in Admin - Clerical 30+ days ago.

Type: Full-Time

Job Description:

This is a Different type of Customer Service!

    Our Customer Service Representatives can save or protect a life and property daily.  Watch our video "What We Do Matters" which is on our website at

     We are seeking skilled, energetic and reliable Customer Service Representatives to join our extraordinary team of Alarm Monitoring Agents in our 24/7 Call Center located in Warrendale, Pa.

The Customer Service Representatives responsibilities are:

  • Process automated alarms per account instructions

  • Contact customers via telephone to verify the alarm and determine if Police/Fire/EMS should be dispatched

  • Answer incoming phone calls from customers, contacts and technicians

  • Review account history with customers and up-date account information as needed

  • Maintain a high level of professionalism

 The requirements for our Customer Service Representative are: 

  • High School diploma or Equivalency

  • Proficient computer and keyboarding skills

  • The ability to type a minimum of 35 WPM

  • Strong interpersonal communication skills

  • Ability to work in a fast-paced team environment

  • A consistent work history

Along with competitive compensation and career advancement opportunities, we also offer a comprehensive "Total Rewards" package.

     Qualifying employees receive:

  • Medical, dental and vision coverage

  • Company paid Life and AD&D insurance

  • Company paid short and long-term disability

  • Voluntary benefit products

  • 401k Retirement savings plan after just 60 days

  • Paid time off for vacation, sick and floating holiday

  • Tuition reimbursement

  • Employee Assistance Program (EAP)

We also offer:

  • Competitive salary: $31K - $33K annually

  • 4 weeks paid training

  • Free on-site gym membership

  • Free on-site parking

  • Every other three-day weekend off

  • Meals provided on holidays worked

12-hour shifts with an easy two-week rotation:

























Currently hiring for: Multiple shifts

Why Join Us?

     Two-time winner of Dealer of the Year from SDM Magazine, two-time winner of the Police Dispatch Quality (PDQ) Award, and multi-year winner of the Central Station Operator of the Year Award from The Monitoring Association. Top 5 largest security company. Sure, we’ve got the hardware and the recognition, but the real reason to join Vector Security is our people. People who are passionate about the work they do. Energetic people who innovate, who take on new challenges. People, perhaps, like you.

     And when we find good people, we hold on to them…through career advancement opportunities, internal promotion, continuing education, and performance incentives.

     So, whether you’re a proven leader in your discipline or looking for new challenges, Vector Security may have the right opportunity for you. We seek driven, proactive, talented individuals who are excited about what the future holds. Because we are. Come join us and find out for yourself!

This position is not accessible by public transportation.

 Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer


All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.




  • Solid work history is desired.

  • Customer service, call center, central station, dispatch experience helpful but not required.



  • High School or better



  • Ability to multi-task

  • Typing / keyboard

  • Organization

  • Communication



  • Enthusiastic: Shows intense and eager enjoyment and interest

  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

  • Team Player: Works well as a member of a group



  • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

See job description