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Front Desk Manager - Candlewood Suites Detroit - Warren at IHG

Posted in General Business 29 days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Warren, Michigan





Job Description:

About us

At Intercontinental Hotels Group, we own, operate and franchise more than 3500 hotels, offering close to half a million guest rooms in nearly 100 countries. By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired and successful hotel company the world over.

Your day to day

Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building Initiatives and inventory management. Oversee night audit function and preparation of daily financial reports. Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk. Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance. Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties. Ensure staff is properly trained on systems, security and cash handling procedures, and service and quality standards. Ensure front office staff provides guests with prompt service, professional attention, and personal recognition. Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback, and build relationships drive continuous improvement in guest satisfaction. Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies. Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner. Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel. Perform other duties as assigned. May also serve as manager on duty.

What we need from you

Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration, plus 3 years of Front Office/Guest Service experience including management experience. Must speak fluent English. Other languages preferred.

What we offer

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.