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Customer Service Rep - Teller at Riverview Community Bank

Posted in Admin - Clerical 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Vancouver, Washington

Job Description:

We are a community-based full-service bank seeking a professional, enthusiastic individual to provide quality customer service, process teller transactions, and cross sell products in our Orchards Branch in Vancouver, WA.

This is a full time position with a benefits package including medical, dental, 401k, life insurance, and a paid time off program.


Contributes to the provision of basic bank deposit services while promoting a positive Riverview image through friendly and efficient processing of customer transactions while following bank policies and procedures. In addition, the incumbent develops skills to generate deposit growth by learning how to assert himself or herself and effectively sell and cross-sell Riverview products and services.



  • Provide customer service and use problem solving skills to satisfy customer needs (may be in person and/or via the telephone).

  • Computer data entry and inquiry.

  • Process, record, track and verify various types of financial transactions, information and events.

  • Prepare and/or complete various reports and forms accurately.

  • Maintain a balanced cash drawer.

  • Sell and cross-sell Riverview products and services.

  • Open new accounts.

  • Follow branch procedures

  • Comply with regulatory and state and federal laws

  • Follow all security procedures


Additional Duties and Responsibilities:

  • Participates in and completes training objectives with passing scores.

  • Follow all Riverview policies and procedures.

  • Other duties as assigned



  • Daily contact with Supervisor to receive direction and interpretation of existing and new branch procedures.

  • Daily contact with customers and prospective customers in providing assistance to fulfill their banking needs.

  • Frequently confer with other departments providing assistance and coordination of operations.

  • Occasional contact with members of professions with whom the incumbent must consult from time to time, i.e., attorneys, accountants, and other financial intermediaries.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



High school diploma or general education degree (GED); and 1 year of cash handling/customer service experience.



  • Ability to read and comprehend simple instructions, short correspondence, and memos. 

  • Ability to write simple correspondence. 

  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

  • Ability to compute rate, ratio, and percent.

  • Ability to apply common sense understanding to carry out detailed written or oral instructions. 

  • Ability to deal with problems involving a few concrete variables in standardized situations.

  • Ability to promote the sale of products and services through verbal recommendation.

  • Requires the basic skills associated with the general use of computers and other business office equipment.

  • Ability to offer flexibility in a changing work environment is imperative.

  • High attention to detail.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee is occasionally required to sit.  The employee maybe asked to move files, boxes and/or small pieces of furniture and must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision in working with computers, and peripheral vision in acknowledging customers and keeping a general awareness of activity in the work area.



The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock in working with standard office equipment.  The noise level in the work environment is usually moderate.



In supporting the accomplishment of company and departmental goals, it is the employee's responsibility to do all that is necessary to provide quality service to customers and fellow employees while furthering the positive image and interests of Riverview Community Bank.  It is also the employee's responsibility to continually strive to maximize personal growth.