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SD Project Manager at Crown Castle

Posted in Management 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Rochester, New York

Job Description:


Company Summary


Crown Castle works around the country to build and maintain the infrastructure behind the world’s most revolutionary technologies. Crown Castle owns, operates and leases more than 40,000 cell towers and over 60,000 route miles of fiber supporting small cells and fiber solutions across every major US market. This nationwide portfolio of communications infrastructure connects cities and communities to essential data, technology and wireless service – bringing information, ideas and innovations to the people and businesses that need them. Crown Castle is an S&P 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of approximately $60 billion


Position Title:  SD Project Manager -Fiber


Position Summary 


The SD Project Manager will oversee multiple service delivery projects from sales hand-off to customer turnover.  The SD Project Manager will manage the operational and tactical aspects of the delivery to ensure that the customer’s initiatives are delivered on time and within specifications


Essential Job Functions 


  • Coordinate and lead customer meetings including kick-off and status update calls.

  • Manage the activities of internal operations and engineering groups to ensure proper planning, communications and implementation of solutions.

  • Communicate customer requirements to other cross-functional technical teams and project stakeholders to achieve project results.

  • Communicate project status including dependencies to customer in order to set and meet expectations.

  • Develop a relationship with the client and serve as primary point of contact for any discussions regarding the project status and deliverables with the customer as well as with Crown Castle Fiber management.

  • Perform critical path analysis for projects to calculate, identify and manage aspects of the deployment and mitigate risk.

  • Make project specific decisions independently to affect the overall scope of a project.

  • Empowered to reject invalid or poor work, recommend alternate courses of action.

  • Ability to take complete ownership of projects with minimal assistance or supervision.

  • Resolve and/or escalate issues in a timely fashion.

  •  Ensure project documents are complete, current and store appropriately

  • Build company image by collaborating with customers and employees; enforcing ethical business practices 

  • If applicable, maintain district data for centralized functions such as fleet and inventory. 

  • Track organizational priorities, organize meetings and track action items and create reports, presentations, and other activities as dictated by the business 




  • Bachelors Degree or equivalent industry experience


Experience/Minimum Requirements 


  • 5-10 years of Project Management experience

  • Experience managing large scale complex projects in a like or related industry

  • Strong working knowledge with the Microsoft Office portfolio



Other Skills/Abilities 


  • Direct and indirect people management experience

  • Excellent client facing and internal communication skills

  • Thorough understanding of project management fundamentals including requirement definition, resource scheduling, risk mitigation and change management

  • Solid organizational skills including attention to detail and multitasking skills

  • Understanding of OSP/ISP construction

  • Strong understanding of Ethernet technologies

  • Understanding of carrier installation, test and turn-up procedures

  • Must demonstrate experience in managing multiple vendors, resources, to deliver time-sensitive projects.

  • Must demonstrate experience in customer relationship management and possess the ability to adapt project management approach to satisfy customer’s needs


Organizational Relationship 


Reports to:  Manager, Service Delivery


Title(s) of direct reports:  N/A 


Working Conditions:  Works in a normal office setting with no exposure to adverse environmental conditions 80% of the time. Required travel to project sites with exposure to heavy equipment and environmental conditions less than 20% of the time


Additional Information:  N/A