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MH/SUD Care Coordinator at Alliance Behavioral Healthcare

Posted in Nonprofit - Social Services 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Morrisville, North Carolina

Job Description:

The MH/SUD Care Coordinator is responsible for individuals with complex chronic Mental Health and/or Substance Use diagnoses to navigate the behavioral health system in the least restrictive environment. The Coordinator shall provide person-centered approach to identify service needs and link to the most effective service and appropriate level of care and support, provide technical assistance in managing chronic illness, provide education about the system of care approaches in collaboration with stakeholders, monitoring person-centered planning effectiveness, quality of care and ensure the use of evidence-based best practice service delivery methods.

Responsibilities and Duties

  • Strive for an efficient and effective Managed Care Organization (MCO) and identify and report work-related problems to higher authority

  • Assure that clinical assessments of individuals in identified Special Needs Populations are completed in order to identify needs for treatment or monitoring

  • Identify gaps in services and intervene to assure that the individual receives appropriate care

  • Measure results of intervention and treatment, including reduction in high risk events and inappropriate service utilization

  • Assure that services for the individual are coordinated across the MCO and with other systems, including primary care

  • Provide clinical discharge planning assistance to local hospitals and track individuals discharged from state and local hospitals to assure that they follow up with aftercare services and receive needed assistance to prevent further hospitalizations

  • Proactively assure that individuals identified as special needs enrollees (that have treatment needs or need regular monitoring) have a Behavioral Health Clinical Home and a Medical Home

  • Assure that Person-Centered-Plans (PCP) are developed by a Behavioral Health Clinical Home or, if necessary, by the Care Coordinator to meet urgent needs and to access care for individuals

  • Works in partnership with other Partner departments to address identified needs within the catchment area (i.e. System of Care)

  • Verify that services are delivered as outlined in person centered plan and addresses any deviations in service

  • Proactively respond to an individual’s planned movement outside the MCO geographic area to ensure changes in their Medicaid County of eligibility are addressed prior to any loss of service

  • Proactively monitor own documentation to ensure that issues/errors are resolved as quickly as possible

  • Assure that all clinical documentation (e.g. goals, plans, progress notes, etc.) meet state, agency and Medicaid requirements

  • Maintain medical record compliance and quality, as demonstrated by ≥95% compliance on Qualitative Record Reviews


Master’s degree in a Human Services field (such as Psychology, Social Work, etc.) is required, along with at least two (2) years of post-degree progressive experience providing similar services to the population served. Additionally, full or provisional N.C. license in profession (social work, counseling or psychology) as a LCSW, LPC, LMFT, LCAS or LPA is required.

Additional Training Preferred:

Experience in the public mental health field is highly desired due to the complexity of the work of the organization.

Salary Range

$43,898 - $75,569

Licenses & Certifications


  • Driver License



  • Collaboration

  • Communication

  • Coordination

  • Counseling

  • Jiva


  • Influencing

  • Planning



  • Thought Provoking: Capable of making others think deeply on a subject

  • Team Player: Works well as a member of a group

  • Loyal: Shows firm and constant support to a cause

  • Functional Expert: Considered a thought leader on a subject

  • Enthusiastic: Shows intense and eager enjoyment and interest

  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

  • Dedicated: Devoted to a task or purpose with loyalty or integrity

  • Innovative: Consistently introduces new ideas and demonstrates original thinking



  • Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

  • Self-Starter: Inspired to perform without outside help

  • Peer Recognition: Inspired to perform well by the praise of coworkers

  • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

  • Job Security: Inspired to perform well by the knowledge that your job is safe

  • Goal Completion: Inspired to perform well by the completion of tasks

  • Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

  • Financial: Inspired to perform well by monetary reimbursement

  • Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business

  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

See job description