InterDent seeks to hire a self-motivated individual to technical leadership and management of the daily activities of the Field Service team to meet company goals and objectives. includes / resolution and technical direction/standards. The candidate will also be responsible for supervising, scheduling and coordinating Field Service Engineers efficiently & economically. This position has primary responsibility for all IT Operations within our dental offices supporting OHP.
Compensation: Starting at $74,000 (Salaried)
Duties and Responsibilities
Create and maintain a high level of customer satisfaction through advanced customer service skills, implementing fast quality responses to both clinical and corporate requests.
Lead Field Service team and maintain the field service schedule and assignments including timely and accurate completion of field service activity.
Lead/perform imaging, configuration, installation, repair, upgrading, and preventive diagnosis on the IT hardware/software systems.
Provide Dental office server and workstation support including implementing consistent configurations to InterDent standards and troubleshooting.
Provide Level 2 support of desktop applications including but not limited to, Sophos Antivirus, LANDesk (Ivanti), Active Directory,
Provide Level 2 Support of Dental applications used in our dental offices including but not limited to, MiPACS, QSI, CPS, Ortho Laptops with required dental applications.
Champion Desktop and Windows 10 standards following industry best practices.
Drive the creation and maintenance of documentation for hardware configuration/standards, software configuration/maintenance activities for IT-supported equipment.
Perform knowledge transfer to Field Support and Helpdesk personnel.
Maintain asset integrity assessments for computer devices including the end of life and upgradeability for all locations.
Manage third-party contract resources as needed.
Must be flexible and available for on-call assignments.
Lead field security incidents through mitigation activities to completion.
Qualifications The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Demonstrate strong verbal and written communication skills with management, co-workers, internal and external customers.
Requires excellent systematic troubleshooting skills utilizing a structured and comprehensive process to determine the root-causes, with the ability to handle problems independently and implement corrective action.
Ability to effectively prioritize and execute tasks in a dynamic team environment.
Work under minimal supervision following established policies and procedures.
Positively react to changing priorities such as projects, issue escalations, support, organizational and administrative duties.
Advanced knowledge of OS’s: Windows 7/10, servers (Windows Server 2008/2012)
Working knowledge of MS Office and SQL.
Working knowledge of IP based networking technologies and equipment.
Must be available and willing to travel, as needed and be available for specific emergency on-call work.
Maintain a professional appearance and demeanor at all times, especially when interacting with other employees, management, and customers.
Must have a valid driver’s license, good driving record, reliable mode of transportation, qualified to obtain a credit card for expenses.
Education and Experience
Bachelor of Science Degree (BS) in a technology related field and 8+ years of related work experience or the equivalent combination of relevant technical training and work experience.