Posted in Other 30+ days ago.
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Type: Full Time
Location: Rochester, New York
Pay Rate: $15 per hour
Start Date: August 9, 2019
6 Week Paid Training: 11:00 am - 8:00 pm (Mon-Fri)
Shift After Training: Evenings and weekend availability required
At A Glance:
* Full-time entry to midlevel customer service role in one of our modern call centers.
* Profile: An adaptable, efficient, patient communicator and good listener who applies sincerity and responsibility to create helpful customer relationships.
* Benefits include paid training and time off, comprehensive health packages, best-in-class retirement savings, free Spectrum services and more.
What is the Customer Service Representative Video Repair role?
Are you eager to learn and ready for a new challenge? No matter your background, our representative training and mentoring programs can put you ahead of the curve on all the latest technology. We ll help you develop skills to be comfortable in your role troubleshooting and resolving equipment issues, walking customers through fixes they can do themselves and initiating additional internal support teams when necessary. It s taking the knowledge you ve gained and turning it into customer service wins. Your dedication and resourcefulness, paired with the strength of our leading suite of video products and services, keeps video services flowing smoothly and customers satisfied. It s a strong first step toward a long and rewarding career with Spectrum.
It s all about learning and growing
This may be a new road for you, but the journey is all mapped out. You can trust our quick and thorough training plan to make you an expert on Spectrum's industry-leading products and services in about five weeks, taking home full pay for the time you spend learning.
After that, consider yourself the voice of Spectrum: helping you expertly navigate the system and troubleshoot like a pro. But the industry moves quickly. To stay on top of it, as products are updated, so are you, with regular training sessions. We want you to have everything you need to create a superior streamlined experience for your customers and yourself.
With a deliberate path to success
We know that the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support you ll need to grow into a successful associate and more. Get in on the ground floor with a Fortune 100 company and see how far you can go. Career progression is a very real and achievable goal.
The benefits are clear
In addition to the core benefits industry-leading retirement savings plans, comprehensive health care, paid training and time off we offer free Spectrum products and services, education assistance, child care discounts, and a selection of other programs to help support you and your family.
What do you need to get started?
Minimum requirements for the Customer Service Video Repair Representative are:
Ability to read, write, speak and understand English
Minimum Education needed:
* High School Diploma or equivalent
Preferred Work Experience:
* 6 months or more customer service representative experience
* 1 year or more working with computers and multiple software applications
Are you ready to join our team?
Now that you know a little more about us, why not apply now?
Heads up! There is a brief assessment in the application. We recommend using a desktop computer or laptop in a distraction-free environment.
The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.