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Patient Access - Central Scheduler at SCL Health

Posted in Other 30+ days ago.

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Type: Full Time
Location: Grand Junction, Colorado

Job Description:


You bring your body, mind, heart and spirit to your work as a Patient Access Associate I / Central Scheduler.

You know how to move fast. You know how to stay organized. You know how to have fun.

Youre generous with your thoughts, your partnerships and especially your voice, because your opinion matters.

Youre great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.


St. Marys Medical Center is part of SCL Health, a faith-based, nonprofit healthcare organization that focuses on person-centered care. Our 346-bed regional medical center is in Grand Junction, one of the most beautiful places on earth. Our mission is to bring health and hope to the poor, the vulnerable, our communities and each other.

Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, weve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning.


Together well align mission and careers, values and workplace. Well encourage joy and take pride in our integrity.

Well laugh at each others jokes (even the bad ones). Well hello and high five. Well celebrate milestones and acknowledge the value of spirituality in healing.

Were proud of what we know, which includes how much there is to learn.


As a Patient Access Associate I / Central Scheduler, you need to know how to:

Schedule and pre-register patients for appointments, outpatient visits, procedures, and other appointments captured by the department.

Confirm patient information including demographic and insurance information. Utilize 5 identifiers to ensure correct patient is selected. Create an estimate if requested prior to securing the patient on the schedule. MSP questions answered and verified at each Registration if applicable.

Educate patients on procedure preparations, appropriate dress requirements, special instructions as guided by the Scheduled Procedure Protocol. Read and schedule patients based on the physician order and instruction. Attach the order to the appointment accordingly.

Prioritize work for optimal reimbursement and to avoid financial risk to both patient and hospital. Refer self-pay patients to financial counseling to secure the account. Inform patients and providers of out of network payer status if applicable.

Act as a liaison between the physician partner and the care site.

Coordinate patient encounter utilizing multiple system applications: various scheduling applications, clinical operating systems, eligibility verification systems, medical necessity applications, scanning repository.


We hire people, not resumes. But we also expect excellence, which is why we require:

High School diploma or equivalent, required

Bilingual in Spanish and English, preferred

Previous hospital/medical office, medical insurance and/or customer service experience, including at least one (1) year of previous experience specific to patient scheduling, preferred


Now that you know more about being a Patient Access Associate I / Central Scheduler on our team we hope youll join us. At SCL Health youll reaffirm every day how much you love this work, and why you were called to it in the first place.

Our facilities do not discriminate against any person on the basis of race, color, national origin, disability, or age in admission or access to, or treatment or employment in, its programs, services or activities, or on the basis of sex (gender) in health programs and activities