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Customer Service Specialist 1 at Parker Hannifin Corporation

Posted in Other 30+ days ago.

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Type: Full Time
Location: Lincolnshire, Illinois





Job Description:

Parker

Founded in 1917, Parker Hannifin Corporation is a global company with annual sales of $14.3 billion in fiscal year 2018. Parker Hannifin is the world's leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial and aerospace markets. The company has operations in 50 countries around the world. Parker has increased its annual dividends paid to shareholders for 62 consecutive fiscal years, among the top five longest-running dividend-increase records in the S&P 500 index. Parker s engineering expertise and broad range of core technologies uniquely positions the company to solve some of the world s greatest engineering challenges. By partnering with customers, Parker improves their productivity and profitability and seeks new ways to solve humanity's biggest challenges.

Responsibilities

Effectively supports and manages the day to day customer account activity and relationships for designated territories and/or accounts. Provides timely pro-active follow-up on all customer requests. Anticipates and resolves customer needs whenever possible. Conducts written, electronic and telephone communications with customers and representatives regarding product information applications, quotations, prices, deliveries, return goods, etc. while providing a superior customer experience. Provides single window customer contact. Resolves customer complaints and directs customers to the appropriate expert to answer questions when necessary. Enters sales orders and changes accurately into the order entry system within established time commitments. Coordinates efforts with production, purchasing, shipping and handling, and all other appropriate departments to expedite and ensure timely delivery of scheduled shipments. Maintains close relationships with departments necessary to carry orders through to completion according to commitments promised. Provides/assists with back-up coverage in the absence of other Customer Service Representatives.

Qualifications

High school diploma or GED plus some college or equivalent work experience; 4-year degree in business or related field is preferred. Ability to consistently exhibit excellent verbal and written communications by incorporating effective listening, appropriate feedback, timely responsiveness, and results oriented problem-solving skills. Demonstrates high degree of professionalism and self-motivation. Proficient computer skills in a Windows environment along with knowledge of general office procedures and equipment. Knowledge of business to business pricing, fluid power industry, and overall manufacturing and assembly is preferred. Some customer service experience preferred.

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship/Permanent Resident is required for most positions. ( Minority/Female/Disability/Veteran/VEVRAA Federal Contractor ) If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to http://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf and http://www1.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf