As a Salesforce Manager you will be responsible to manage Salesforce teams in architecture, design, development and delivery using industry standard processes and tools. You will work with a cross-functional group of leaders both from the products and other business units to work on solutions that span the CPQ lifecycle. By leveraging your technology expertise, product and platform knowledge and enterprise level software development experience, you'll ensure project delivery success and overall stakeholder satisfaction. You will be a leader that shapes the success of the Salesforce platform by building, coaching and growing the team, and will also shape the future of how the business leverages technology.
Build, train and develop depth and skill of technology staff to improve the overall delivery stream and quality of the application portfolio.
Build a best in class technical organization with engineering expertise and innovation.
Define roadmaps, build governance, work with the engagement teams, and communicate status to senior technology and business owners.
Develop integration strategies and techniques that maximize growth and performance.
Ensure launch readiness, and coordinate testing, rollout, and post-launch monitoring for the platform.
Work closely with business owners, product teams, UX and cross-functional partners to drive the product roadmap, and define requirements, scope, schedule, resourcing and milestones/tasks.
Facilitate team discussions for solutioning, drive issues to resolution, and help identify risk mitigations.
Enable program planning and iterative development by promoting Agile methodologies.
Focus on the security of the platform, deliver secure architecture, and ensure that the platform is secured through providing tools, people and processes to keep the platform secure.
Provide direction on solutions that provide for end-to-end architecture team and Salesforce cloud development team.
Work with vendor and implementation teams to ensure that the product feature set is architected to ensure a complete digital experience.
Negotiate features for the roadmap for Salesforce that reduce costs with customization by participating in the advisory boards for Salesforce.
Work with the architecture team to identify management solutions for both the customer and employees working with solutions architects that work with the Salesforce platform.
Provide direction and collaborate with the solution architecture team for the data analytics and Einstein platforms, both discovery and wave, and provide direction for both the business and technical teams to develop a solution.
Be a visionary partnering with architects, technical leads and key individuals within our functional organization and recommend SFDC Platform improvements.
Ensure business systems security and compliance with regulatory and audit requirements.
Bring in best practices based on your Salesforce knowledge, and work cross functionally, while evangelizing Salesforce and discovering business needs.
Provide leadership to develop innovative solutions through bringing industry leading technology and solutions.
Provide guidance to business leaders to gain buy in and negotiate feature functions that are viable solutions to them.
Deliver executive presentations to CIO and Business Unit leaders on technology capabilities and enabling business value.
Participate, contribute and collect best practices through industry level participation.
Perform product evaluations for build versus buy decisions as needed.
Applying best practices, managing stakeholder expectations, collaborating on solution approaches, and positioning implementations for ongoing success.
What we're looking for... You'll need to have:
Computer Science, Computer Information Systems, Electrical Engineering or comparable Technical Degree
10 or more years of relevant work experience.
Outstanding verbal and written communication skills
Even better if you have:
Experience building teams from scratch and managing a 30+ member matrix and diverse team.
Experience with project and people management.
Experience of leading complex programs in the CPQ space.
Ability to work with multiple stakeholders across onshore and offshore teams and set and drive organization priorities and goals.
Experience with integration products, such as Mulesoft, IFW
Strong technical knowledge of Cloud Infrastructure (Network, Compute, and Storage) and Common Services covering managed services.
Service and Sales Cloud implementation experience using Live Agent, Omni Channel, CTI Adapters.
Experience with Devops Pipeline using Copado and strong knowledge of Agile development principles.
Knowledge of key SFDC architectural concepts and how they influence design.
Experience working directly with operations and implementation teams along with commercial customers supporting product launch and post support.
ITIL foundation certification (Service Operation).