Research VP, IT Operational Excellence at IDC

Posted in Research 22 days ago.

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Location: Framingham, Massachusetts

Job Description:


Requisition Number 2019-1523
Functional Area Research
Location US-MA-Framingham
# of Openings 1


IDC is the most respected global technology market research firm operating in over 110 countries worldwide. Our collaborative, innovative and entrepreneurial culture is the perfect place for you to discover your future.

IDC's IT Executive Program (IEP) consist of a family of research programs intended to help today's time-constrained technology professionals and influencers make more effective technology and governance decisions. IEP offers actionable, timely, and fact-based research that assists technology professionals and influencers in creating effective IT operational strategies to optimize enterprise business outcomes, mitigate technology risks, maximize the effectiveness of IT investments, and capitalize on innovation opportunities.

IDC is seeking a Research VP to be responsible for creating and delivering end-user IT advisory research and client services. This individual will focus on best practices for supporting and enabling IT Operations teams as they work to accommodate the cascading changes they are experiencing including: shifting workloads off-premise, managing enterprise workload service delivery across an increasingly complex on-premise/off-premise/edge hybrid computing infrastructure, the introduction and productionization of artificial intelligence (AI) automation to improve IT Operations productivity and effectiveness; new collaborative governance and process models to enable new Internet of Things (IoT) connected devices across their business ecosystems; and the new opportunities, risks and implications arising from the accelerating connection of previously internal Operations Technology (OT) platforms with external networks.

This individual's advisory and best practices research will encompass evolving governance and process frameworks, methodologies, and metrics (KPIs), as well as provide guidance on related topics such as talent and skills management, staffing optimization models, and change management for line managers and executives within the IT Operations team. In addition, this Research VP will consistently need to rethink the traditional boundaries of IT Operations and IT Service Management by addressing the hosting strategies of next-generation IT services and microservices (including off-premise, cloud-oriented IT solutions) delivered by both the IT function and technology professionals based within enterprises' line-of-business (LOB) operating units.

This individual will be required to plan and execute a compelling research agenda, deliver quality projects, and provide high levels of customer interaction for selecting, sourcing, implementing, operating, and supporting the wide range of complex, on- and off-premise technology and service options available to enterprise business leaders and IT executives. The candidate will have already demonstrated significant thought leadership within ITSM, analytical expertise in adjacent IT governance topics, and intellectual curiosity across cloud and other relevant IT disciplines.


The Research VP will be responsible for developing the annual research agenda and delivering high-quality, planned studies on schedule.

The body of research will utilize IDC's research architecture that focuses on shaping IT for the future enterprise by mitigating risk and optimizing the governance and process of IT operational decisions of technology professionals and influencers at all stages of an IT initiative. It will also incorporate IDC's proprietary DecisionScape decision-making frameworks for IT executives and technology professionals.

This role will require interaction with both clients and fellow research colleagues at all organizational levels, speaking at industry events, and representing IDC's capabilities and thought leadership to the market. This research leader will be expected to cultivate research and consulting relationships with clients, including up-selling, cross-selling, and consulting engagements. In addition, they will serve as a subject matter expert with the sales force for lead development and proposal development for all opportunities related to IT Operational Excellence.


The candidate will have a proven history of successfully advising IT executives on all aspects of IT governance and IT services transformation, including process improvement frameworks and methodologies inherent within IT Service Management (ITSM); this individual will also have expertise in addressing the delivery and management of next-generation IT services focused on business objectives. Strong research development, writing, presentation, and client-facing skills are required. Previous experience in an IT market advisory firm is valued.

The desired individual will have an undergraduate degree with 15+ years' working experience in an enterprise-class IT organization or consulting and advising with similar organizations on IT operational excellence. Additionally, the following skills and attributes are desired:

  • Ability to provide actionable advice to executive-level management in both written and verbal forms
  • Ability to advise clients both strategically and tactically
  • Familiarity with qualitative and quantitative research methodologies
  • Comfort working in a fast-paced, ever-changing environment
  • Strong collaboration skills
  • A passion for working in an entrepreneurial environment
  • Strong Word, Excel and PowerPoint skills

About IDC: International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications and consumer technology markets. IDC helps IT professionals, business executives, and the investment community make fact-based decisions on technology purchases and business strategy. More than 1,100 IDC analysts provide global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries worldwide. For 50 years, IDC has provided strategic insights to help our clients achieve their key business objectives. IDC is a subsidiary of IDG, the world's leading technology media, research, and events company.

IDC is an Equal Opportunity Employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, handicap, race, color, religion, gender, gender identity and expression, ancestry, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or other categories protected by law.