Posted in Telecommunications 30+ days ago.
This job brought to you by Professional Diversity Network, Inc
Type: Full Time
Location: Greenwood Village, Colorado
Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
The Project Manager role is instrumental in supporting the ongoing growth and success of the Reliability Engineering organization. The Business Process Analyst is responsible for the strategic oversight and direction of internal processes. They work to ensure that all operational processes are efficient, effective, and tools are updated to support these processes.
Define process strategies, goals, KPIs, best practices and measures that are aligned with organizational goals.
Oversee process governance, implementation, execution, adoption, performance and maturity.
Monitor and report on process performance against KPIs and process health.
Align process improvement plans with other BPOs within Reliability Engineering organization and other interfacing processes, drive improvements into functional business areas.
Identify gaps and issues; design problem solutions, including the definition and collection of clear, actionable business requirements.
Define and promote business process changes which continuously increase the maturity of the process and sustain each level of maturity.
Drive product improvement by testing and adopting out-of-box processes and supporting tools.
Work with a development team in an agile environment to gather business requirements, coordinate development of stories against those requirements, and deliver to the business training, documentation, and support of tools developed.
Required Skills and Experience:
Designing and Implementing Process, and Governing Processes and Procedures
Documenting All Process-Related Artifacts
Setting Process Direction and Designing Future State
Partnering with Business Units, Understanding Business Pain Points and Designing Solutions
Assuring Fit for Processes and Tools
Preparing and Communicating Best Practices, Case Studies, Tips & Tricks, etc.
Monitoring Customer Satisfaction and Driving Improvements
Reporting on Process Performance
Gathering, Prioritizing and Managing Requirements
Directing and Overseeing Product Configuration and Development
Ensuring Business Readiness for Process and Tool Deployments
Assuring A High Quality, User-Friendly and Enjoyable Customer Experience
Supporting Systems that Enable Processes and Users
Working with Product Management and Product Development to Drive Requirements and Improvements to Out-of-Box Products
Coordinating the testing and maintenance of test suites for products developed
To be successful in this role, we need someone who has:
Has a minimum of 5 years of process ownership experience.
Has a bachelor’s degree or equivalent experience in Computer Information Systems or a related field
Has demonstrated the ability to effectively coordinate and work with cross-functional and international work teams
Has the ability to facilitate planning meetings, workshops, reviews and retrospectives
Has excellent communication, negotiation, persuasion and presentation skills
Has a strong customer focus
Has the ability to make decisions independently
Has exceptional leadership, people, organizational and planning skills
Has excellent reporting and data analysis skills
Has the ability to prioritize initiatives based on vision and strategic goals
Has the ability to focus on detail and follow-through on commitments
Has developer/administrator experience using the ServiceNow application
Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer.