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Analyst Business Process Effectiveness at Comcast

Posted in Telecommunications 30+ days ago.

This job brought to you by Professional Diversity Network, Inc

Type: Full Time
Location: Englewood, Colorado





Job Description:

Comcast Spotlight, the advertising sales division of Comcast Cable, helps put the power of cable to use for local, regional and national advertisers. It is focused on providing multi-platform marketing solutions to reach audiences most effectively and efficiently. Headquartered in New York with offices throughout the country, Comcast Spotlight has a presence in nearly 80 markets with approximately 35 million owned and represented subscribers.

Comcast Spotlight offers clients easy-to-buy, easy-to-execute options customized around their business goals. We work with clients to provide them with customized, multi-screen media marketing solutions that utilize our suite of products in the way that’s best suited to meet their objectives. Our media solutions provide advertisers with the ability to reach, engage and connect with their customers viewing content on any device or screen.

Summary:
Responsible for a variety of programs involving business processes that support operations and customer experience. Works with a cross-functional team that encompasses representation from key stakeholders to understand current challenges. Works to support the Operations team and define success analytics of current state and how the future state will be enabled through technology and employee engagement. Works with moderate guidance in own area of knowledge.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job
- Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
- Win as a team-make big things happen by working together and being open to new ideas
- Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our communities

Core Responsibilities:

- Supports analysis and design of existing and new business processes that span multiple areas within operations.
- Develops scalable processes to support and benefit the department’s total employee engagement.
- Deconstructs technical concepts and metrics to facilitate process development.
- Helps to define success metrics for each function or process and establishes a plan to track, monitor, and measure the success of those metrics.
- Completes assessments of business results and documents each of the following areas: problem statements, process flows, gap analyses, and solution recommendations.
- Develops repeatable, and thus scalable, plans and processes in order to improve operational efficiency and support employee engagement.
- Interacts closely with matrixed cross-functional teams (both field and corporate) in order to secure alignment.
- Diagnoses, corrects, and documents issues, risks, and problems using Quality Assurance (QA) practices.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.

Education Level
Bachelor’s Degree or Equivalent
Years’ Experience
Generally requires 2-5 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer