Posted in Other 25 days ago.
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Type: Full Time
Location: Columbia, Maryland
# of Openings
Columbia Town Center
Our values define us and our culture inspires us to Change lives for the better. Our employees are the heart and soul of our company and every success we experience begins with them. We hire team members who raise the bar, who are collaborative and inclusive, who build relationships, and who are looking for a long-term career with Fulton. We strive to promote a culture of Work-life balance, to unplug and recharge to be your best self, at work and at home.
Provide industry leading service while facilitating and supervising customer transactions and the sale of bank products and services within the transactional roles of the financial center. Is proficient in Federal Banking Regulations, internal controls, policies and procedures and bank products. Embraces, promotes and is accountable for delivering and coaching others on Fulton's superior customer experience program. Encourage customers to use self-service banking solutions including; ATMs, on-line, and mobile banking to enhance their service experience. Works collaboratively with Financial Center Supervisor and Consumer Operations Specialist to ensure branch audit compliance.
* Assist clients with their service needs and accurately performs Teller transactions in accordance with bank policies and procedures. Properly balances the compliance requirements with meeting our exceptional customer experience standards. Utilize the fundamentals of our FFC Sales Process and Customer Experience in order to successfully provide industry leading service and support the client s financial needs by identifying referrals. Provides guidance to tellers in complex customer transactions, balancing daily settlements, and meeting customer needs.
* Responsible for compliance with applicable regulations, operational and security policies and procedures and all risk management elements associated with the position and as defined by management. Responsible for the daily branch settlement and reconcilement process, including oversight for teller correcting entries. Validates branch cash balance with general ledger and monitors branch Operating Risk Loss accounts and maintains teller over/short records. Works collaboratively with management, Financial Center Supervisor and Consumer Operations Specialist to contribute to the efficient operations of the financial center. Recommends and implements consistent best practices for the teller line. Responsible for branch audit compliance.
* Participates in staffing decisions, interviews, work schedules, promotions, hiring, cross training, and assignments of responsibilities to ensure the right people are available to meet customers' needs. Assists in the engagement and monitoring of individuals' performance to standards or goals, providing timely formal and informal performance feedback to employees. Supports the training and on-boarding process for new tellers.
High School Diploma or the Equivalent Experience. (Required)
2 or more years Customer service experience in Banking, financial services, retail sales or a similar goal-oriented environment. (Required)
6 to 12 months Cash handling. (Preferred)
6 to 12 months Previous Supervisory experience. (Preferred)
This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.
As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Financial Corporation currently or in the future.
Fulton Financial Corporation ( Fulton ) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status..