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Supply Chain Customer Care Tech II at SCL Health

Posted in Other 30+ days ago.

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Type: Full Time
Location: Grand Junction, Colorado

Job Description:


You bring your body, mind, heart and spirit to your work as a Supply Chain Customer Care Technician II.

You know when to move quickly. When to sit quietly. When to laugh loudly.

Youre great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.


St. Marys Medical Center is part of SCL Health, a faith-based, nonprofit healthcare organization that focuses on person-centered care. Our 346-bed regional medical center is in Grand Junction, one of the most beautiful places on earth. Our mission is to bring health and hope to the poor, the vulnerable, our communities and each other.

Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, weve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning.


Together well align mission and careers, values and workplace. Well honor each others dignity and surpass the standards we set. Well encourage joy, demand safety and take pride in our integrity.

Well laugh at each others jokes (even the bad ones). Well hello and high five. Well celebrate milestones and acknowledge the value of spirituality in healing.

Were proud of what we know, which includes how much there is to learn.


As a Customer Care Tech II you need to know how to:

Provide exceptional customer service through all daily interactions with both external and internal departmental contacts

Receive all incoming requests for notices of material transport, medical/surgical supplies, and patient care equipment. Prioritize requests and dispatch personnel and/or volunteer staff to fulfill transport and supply requests in accordance with departmental response service standards

Provide timely follow-up information to requesting departments regarding canceled transports, supply outages, and other supply or transport related problems, also providing this information to the Supervisor

Issue and credit supply items on the Lawson system in a timely manner

Coordinate and fill routine supply orders for ancillary departments

Maintain logs and/or databases documenting transport, and supply requests in computer database

Participate in daily shift change procedures

Fill supplies and equipment requisitions from other departments and coordinate delivery of those items. Replenish carts and stock supplies for needed items

Inventory, order, and replenish bin locations

Rotate and inventory stock to ensure sterile packaging integrity and current expiration dates

Support the Supply Chain Customer Care Supervisor/Coordinator as needed

Adhere to all department and care site policies and procedures

Attend continuing education programs, including, but not limited to: process improvement events, service excellence, and SCL informational offerings as required

Maintain a clean and safe working environment in accordance with OSHA and other regulatory guidelines

Maintain access to Medical supplies - both reusable and disposable, patient instrument trays, sharps, and any supply needed to care for patients

When required to perform your job duties, you may have access to restricted areas, including medication rooms, after notification of personnel responsible in these areas

In addition to the responsibilities described above, the role may include such other responsibilities, and duties as assigned from time to time, based upon SCL Health needs or requirements


We hire people, not resumes. But we also expect excellence, which is why we require:

High School Diploma or equivalent, required

Associates degree and/or continuing education, preferred

Minimum of one to two (1-2) years of experience acting as a Customer Care Technician Level 1 or related position, required

Knowledge of MMIS, preferably Lawson or other related inventory system, required

At least one to two (1-2) years of experience in a customer care-related role, preferable in a healthcare supply chain environment including knowledge of patient related supplies, materials, equipment, and computer skills, preferred


Now that you know more about being a Customer Care Tech II on our team we hope youll join us. At St. Marys Medical Center youll reaffirm every day how much you love this work, and why you were called to it in the first place.

Our facilities do not discriminate against any person on the basis of race, color, national origin, disability, or age in admission or access to, or treatment or employment in, its programs, services or activities, or on the basis of sex (gender) in health programs and activities