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Manager Specialty Pharmacy Liaison at Mercy Health

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Cincinnati, Ohio

Job Description:

Thank you for considering a career at Mercy Health!

This is what we were meant to do - Together!

Summary of Primary Function/General Purpose of Position

Specialty Pharmacy Liaison Manager is responsible for developing and maintaining long-term, effective relationships with Healthcare providers, affiliated practice staff and support personnel in various customer locations towards business development. Specialty Pharmacy Liaison Manager is also responsible for the standardization and the optimization of the pharmacy services being provided by the Specialty Pharmacy Liaisons employed by the Bon Secours Mercy Health Specialty Pharmacy. Specialty Pharmacy Liaison assigned clinic practice management responsibility includes physician offices and other clinic practice locations to promote the BSMH Specialty Pharmacy services and solutions. Specialty Pharmacy Liaison Manager oversees training and management of the Specialty Pharmacy Liaisons assigned to specific specialty disease states, clinic practices or physician offices.

Essential Job Functions

  • Execute the Specialty Pharmacy Liaison implementation vision and strategy, including meeting organizationally-aligned performance goals, timelines and outcome measures.

  • Promote specialty pharmacy services to BSMH providers and affiliated practices and oversee Specialty Pharmacy Liaison implementations.

  • Establish periodic touch base with clinic providers and practice leaders where BSMH Specialty Pharmacy Liaisons directly working with. Obtain feedback and resolve identified issues towards improving patient care and specialty pharmacy business development.

  • Collaborate with provider practices and implement innovative steps towards getting patients on therapy quickly while assisting with financial barriers, PA requirements and meeting regulatory requirements.

  • Manage and evaluate Specialty Pharmacy Liaison assignments across the BSMH System and affiliated practices while reviewing implementation stats and relevant data periodically. 

  • Promote professional, personal, and clinical development of Specialty Pharmacy Liaisons through board certification and working with clinical staff across BSMH.

  • Collaborate with pharmacy leadership and IT teams to implement and further grow Specialty Pharmacy Liaison services with strategic approach.

  • Track and Facilitate the rapid adoption and assimilation of best practices and innovations in service, work methods, technology, and operational systems to improve pharmacy services being provided to providers, standardization, quality and productivity across assigned sites.

Employment Qualifications

Preferred and Minimum Education: Bachelor’s Degree or Graduate of Pharmacy Technician Course

Licensure/Certification Required: National Certified Pharmacy Technician – Can be obtained within 9 months of hire

Minimum Years and Type of Experience: Minimum of 3 year experience in specialty or retail pharmacy business development servicing practices that employee health care professionals                                         

Other Knowledge, Skills and Abilities Required: Diverse and highly developed skill set including but not limited to: time-management, communication, creativity, vision, teamwork, leadership, clinical knowledge base/skills, mentorship, change management, and project management. Ability to build strong relationships within and outside of the pharmacy including physician office staff, payers, and patients

Other Knowledge, Skills and Abilities Preferred:  Minimum of 1 years’ experience in a professional healthcare environment required (may include call center or in a medical office)

Mercy Health is an equal opportunity employer.

We’ll also reward your hard work with:

  • Great health, dental and vision plans

  • Prescription drug coverage

  • Flexible spending accounts

  • Life insurance w/AD&D

  • An employer-matched 403(b) for those who qualify.

  • Paid time off

  • Tuition reimbursement

  • And a lot more

Scheduled Weekly Hours:


Work Shift:

Days (United States of America)


Retail Pharmacy

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, which is an Affirmative Action and Equal Opportunity Employer, please email If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at

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