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Operations Program Manager - Healthcare at Jabil Inc.

Posted in Architecture 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Auburn Hills, Michigan

Job Description:

At Jabil, we empower the brands who empower the world – it’s our reason for being and the guiding force that’s driving us to become the most technologically advanced manufacturing solutions provider on the planet.  Whether we’re serving one of the world’s biggest and best known brands or the coolest tech startups, our resolve never wavers. We share common desires with these brands: to make the world a better, safer and cleaner place.

About Our Company

Nypro Healthcare, a Jabil company, offers healthcare and pharmaceutical customers the widest array of design and manufacturing capabilities in the industry. With more than 40 years of experience, our highly specialized teams meet the complex and regulated demands of the diagnostics, medical devices and pharmaceutical markets enabling the world's leading brands to fulfill their market potential. Nypro Healthcare’s customer focused services range from ideation to device development support, engineering, supply chain optimization, vertical plastics and electronics to device assembly operations, all at our purpose-built facilities that support stringent healthcare requirements and protect our customers’ intellectual property.

Job Summary
The Operations Program Manager leads and supports assigned projects and initiatives of medium to high complexity applying project management methodology to support the company and group’s strategy. Manage assigned projects through the various stages of the project lifecycle, from concept to launching. This includes developing SOW, business proposals, functional requirements, project plan w/milestones and implementation plan. Provide management and guidance toward successful collaboration with multi-functional groups and direct project team responsible for implementation of Jabil’s strategies.


  • Define concise goals and objectives within a project framework

  • Ensure all project requirements and/or objectives are correctly gathered, understood and properly translated for execution

  • Define and recognize project Key Performance Indicators and manage the work within scope, quality, time and cost constraints

  • Conduct project risk reviews and appropriate mitigation

  • Facilitate communication as appropriate to all involved and "manage" the stakeholders This includes escalate issues to the next level of management

  • Collaborates in determining forecast project budget and staffing needs for current and future site needs

  • Accountable for overall project success - including cost, schedule, quality, and scope management

  • Accountable for customer satisfaction both internal and external to project success

  • Ability to form and lead strong multi-functional teams to achieve company and/or customer objectives

  • Understand and exceed customer (internal or external) needs and expectations

  • Identify creative ways to implement corrective actions in cost effective manner

  • Utilize tools to track changes and identify cost impact for review with senior management

  • Provide feedback to project team and leaders on concerns with cost

  • Drive the wider team to continuously improve in key operational metrics and the achievement of the project & organizational goals

  • Develops and owns project plan, establishing a road map with clear dates and clear deliverables

  • Provide regular project updates to project team, relevant departments, stakeholders, project champions and senior leadership as needed

  • Works with stakeholders to define project road maps and deliverables

  • Clarifies and communicates project objectives and success criteria

  • Establish and maintain communications with both customer personnel and senior management as needed

  • Ensure all sensitive and confidential information is handled appropriately

  • Facilitate communication and education for all interested parties as deemed necessary

  • Responsible for managing cross-divisional / cross-functional / cross-cultural teams

  • Builds and structures integrated teams to ensure maximum performance; provides direction and motivation

  • Could provide mentorship and coaching to project team members Gives and receives both written and verbal feedback

  • Identify and prepare proposals that close gaps and mitigate risk

  • Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor

  • Comply and follow all procedures within the company security policy


  • Experience managing multiple projects simultaneously

  • Ability to form and lead strong multi-functional teams to achieve company and customer (internal or external) objectives

  • Organize verbal and written ideas clearly and use an appropriate business style

  • Ability to effectively present information to management and/or customer personnel

  • Ability to respond in a timely fashion to common inquiries or complaints

  • Define, develop and implement strategies contribute to the overall company and group strategic direction

  • Demonstrate high performance orientation, detail orientation, market knowledge and sound judgment

  • Demonstrate ability to build and leverage partnerships, implement change and manage projects

  • Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required

  • Advanced PC skills, including training and knowledge of Jabil’s software packages in an integrated system such as SAP


  • Bachelor’s degree required

  • Ability to travel 50%

  • Desired experience in Project Management/ supervisory role

  • Minimum of five years of related work experience and leading projects or in project management

  • PMP Certification or equivalent preferred

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identify, age, disability, genetic information, veteran status, or any other characteristic protected by law.